Showing posts with label fighting chargebacks. Show all posts
Showing posts with label fighting chargebacks. Show all posts

Thursday, July 18, 2019

Remedies For High Risk Businessman

Merchant either has a low-risk business or a high-risk business. It's all ok with the low-risk dealers but what about the high-risk dealers, where they should. Well okay you may come here we have given our shoulder your can cry here.

 High-risk iѕ defined by the nature of the buѕinеѕѕ, and are tурiсаllу denied or rеѕtriсtеd by mоѕt merchant ѕеrviсеѕ provider bаѕеd on that nature alone.

Having a buѕinеѕѕ mеаnѕ thаt ассерting credit саrdѕ fоr payments or рurсhаѕеѕ iѕ a requirement. Nоt hаving the аbilitу tо ассерt сrеdit саrdѕ аt уоur buѕinеѕѕ, whеthеr уоu аrе a low riѕk merchant оr a high-risk mеrсhаnt means losing an lаrgе роrtiоn оf уоur сuѕtоmеrѕ, аnd аlѕо lоѕing out on potential rеvеnuе.




WHAT IS HIGH RISK

Credit is the lifeblood оf the соmраnу. If уоur buѕinеѕѕ is dесlinеd a merchant account bаѕеd оn thе fасt thаt уоu аrе dееmеd high risk, thаt does not mеаn уоu cannot be approved through a different mеrсhаnt ѕеrviсеѕ рrоvidеr.

 These high-risk merchants, thоugh highlу рrоfitаblе might find it hаrd to trаnѕасt online and ассерt сrеdit саrd payments duе tо the unаvаilаbilitу оf a high-risk merchant ѕеrviсеѕ рrоvidеrѕ.

High vоlumе оf ѕаlеѕ thаt rеԛuirе futurе deliveries. Futurе dеlivеriеѕ сrеаtе a high riѕk сlаѕѕifiсаtiоn аlmоѕt immеdiаtеlу as сuѕtоmеrѕ will bе рауing for thеir gооdѕ and nоt rесеiving thеm until an lаtеr date.


Mоѕt оf thе mеrсhаnt service providers have diffеrеnt fees аnd charges fоr оnе buѕinеѕѕ tуре tо аnоthеr. Hеnсе, it would bе better to аѕсеrtаin thаt уоu аrе rightlу classified, аѕ you should bе.

Tаkе thе timе to gо thrоugh аll the imроrtаnt facts of gеtting a high-risk merchant services ассоunt. It mау tаkе a bit mоrе timе thаn tурiсаl ассоunt, but remember, withоut bеing able to ассерt сrеdit саrdѕ аt уоur business оr online ѕtоrе, thе rеvеnuе that you аrе going tо bе missing оut оn will grеаtlу outweigh thе соѕtѕ of thе ассоunt.

What We Do?

Yes, ChargebackExpertz  give proper assistance and provide a proper road where a merchant should go and follow it for their better future. Dealing with the high-risk business without any proper guidance is such a wrong decision comes and get proper services and lead to a good direction.

 Deal with us call us PHONE+1 855-465-4723 EMAIL app@chargebackexpertz.com

Friday, April 27, 2018

Card Issuer complaints authorization code was not accomplished.
The Merchant completed a Magnetic-Strip read transaction on a Visa Electron Card or a Visa Card in a registered positive Authorization Code account range and did not obtain Authorization.


Most Common Causes
In Europe Region (Intraregional Transaction), a Card with a Service Code that indicated either the card was invalid for the transaction type or online authorization was required.
Authorization was not accessed on a card in a service code limit.

Evidence Required
  • Documentation to prove that the Service Code was valid for the Transaction or Authorization was obtained.
  • Documentation to show that the account was not in a registered positive Authorization account range. This does not apply to a Visa Electron Card Transaction.
Prevention:
If transaction date and the transaction amount is different than the authorization date and authorization amount –

Chargeback Rights and Limitations

1. Minimum Chargeback amount:
a. For T&E Transaction, the US $25 or equivalent.
b. For Canada Domestic T&E Transaction, CAD $25
c. For all other Canada Domestic Transactions, CAD $10

Chargeback Time Limit
75 calendar days from the Transaction Date.

Re-presentment Time Limit
45 calendar days from the Chargeback Date.

Common Examples:
Linda lives in Amsterdam and is visiting her grandmother in Rome. She buys a beautiful necklace for her on the way in Austria. After a few days, the merchant from whom Linda bought the necklace receives a chargeback from her bank under the Reason Code 78: Ineligible Transaction/ Service Code Violation. The merchant gets confused and offers to provide the documentation proving that Linda’s card was a valid card and that authorization was approved at the point of sale. Get more information visit website – www.chargebackexpertz.com

Friday, April 6, 2018

Reliable Way to Defend Against Chargebacks

It is possible to minimize the risk of chargebacks with the use of services and techniques available in the market but it is next to impossible to avoid it completely. Chargebacks can happen even if you are fully aware of the company’s policies with zero transaction errors or even if you take care of the on-time deliveries. However, if the merchant has indulged in any type of fraudulent activity, he would never be able to defend against them.

Defending Process Against Chargebacks
Although it depends upon acquiring bank and payment processor but generally defending process has following steps involved:

1. Receive Chargeback: When a customer initiates a chargeback, the merchant is notified through an e-mail or it is displayed on the Merchant Panel. As the merchant gets limited time to respond to the chargeback received, make sure that notification is received as soon as possible.

2. Dispute Chargeback: If the merchant is sure that the chargeback is not genuine and enough evidence can be provided to prove it, it is better to dispute (defend) the chargeback. Normally, a merchant gets 5-7 days to react to the chargeback received, so without wasting much time the merchant should prepare analytical report strategy and gather evidence (documents) like:

• Billing details
• Server logs
• Shipment receipt
• Delivery confirmation receipt

3. Customer’s Reaction: It is possible that the merchant succeeds successfully against chargebacks, but there are chances that the customer may react back. Be prepared to challenge the arguments from the second attack. All you have to prove is that you are right and are not indulged in any type of fraudulent activity that the customer claims.

Things to know

Reason Codes: To execute a chargeback, a customer needs to provide a valid reason code. There are specified predefined reason codes and the customer must choose one out of the provided codes and must state the same to the issuing bank. After verification, the issuing bank provides the reason code to the merchant. Following are the reason codes, which are required to proceed with a chargeback:
1. Technical:
Expired card authorization
Non-sufficient funds
Bank processing error

Stellar Service: Merchant can control the increasing number of chargebacks by simply offering stellar customer service. A courteous and polite employee can defuse the situation where the customer wants refund or chargeback. In this situation customer might understand the need of security, this, in turn, helps in maintaining goodwill towards business and decrease the rate of chargebacks.
Get more information visit website – www.chargebackexpertz.com

Thursday, March 22, 2018

Credit Card Processing for Telemarketing of Travel Related Services

Real-Time Reporting and No Hidden Charges

Many credit card processors hide fees in statements and contracts. Merchant Stronghold has fair and transparent agreement for you. It tells you who we are and how we do business with our clients. You get easy to read statements that show how much you earned and more. You can track record of fees and sales – Merchants are always aware of their money and how much they paid.

No additional charges at all, owners will have access to merchant accounts 24/7. You will get a portal which will show all the transactions made within selected dates. You don’t have to wait for statements and money anymore, merchants can check batches, transactions and deposits, download data, view statements, run reports, and order new tools on the spot. Our payment processing solution also offers dispute solution via direct communication. You can do all these things on mobile or desktop.

Benefits of Using our Services

Attract new customers and keep current ones by using our world class payment processing services. Mobile payment, checks, online payments, and many more options are available to you. We have special offers for people who do Telemarketing of Travel related services and Vitamins. We will help you manage payments with the help of latest account software integrated in your website.
  • Manage hardware modules and cryptographic keys across payment infrastructure
  • Certified and proven security solution with more than one options to choose from
  • Using our latest payment processing software, you can accelerate your business
  • Take advantage of EMV and expertise support
  • You can simply your business and reduce obligations
  • We offer management infrastructure that is compatible with mobile and comes with the assurance

Quality Customer Support
Merchant Stronghold offers best customer service to merchants. Our customer services give you the opportunity to get support from professionals. Your call will be answered within seconds, unlike most companies which take time to answer. Merchant Stronghold has a ticket system that doesn’t requirement merchants to wait longer. An expert will handle your case immediately.

Saturday, March 17, 2018

Most Common Causes And Prevention Of Visa Reason Code 30?


Description

The issuing bank received a claim from the cardholder that merchandise or services ordered were not received or that the order was cancelled due to the delay in the delivery of merchandise or services. The most common causes of this chargeback reason code are when services are not provided, merchandise is not shipped, transaction is billed prior to shipping the merchandise or when merchandise is not sent by the agreed upon delivery date.




Most Common Causes


  • Did not send the goods/service by the agreed delivery date.
  • Didn’t clearly mention the expected shipping date and arrival date for the order.
  • Didn’t deliver the goods or provide the service as per in the agreement.
  • Billed the cardholder before delivering the merchandise.
  • Didn’t make goods available for pick-up upon agreement.

Merchant Responses:

If the merchandise was delivered by the agreed upon delivery date, provide details of delivery or evidence of delivery, such as a delivery receipt signed by the cardholder or delivery confirmation that the merchandise was delivered to the correct address.


If the merchandise has not been delivered yet, there is a set delivery date, provide a copy of the sales receipt, invoice, or other information showing the expected delivery date.


If the merchandise was delivered after the agreed upon delivery date, provide the shipment date or expected delivery date or proof of delivery and acceptance by the cardholder at the correct address.


If services were rendered, provide the date services were completed and evidence that the customer acknowledged receipt (signed sales receipt, invoice, etc.)



Prevention:

If delivery of goods or services are delayed, advise or notify the customer in writing and make available an expected shipping date. Provide the cardholder the option if he wants to continue with the order or cancels it.

For future delivery of Goods or services, clearly mention the expected shipping date and delivery date on the invoice or order receipt.

For services rendered, provide a signed order receipt or invoice showing receipt of services.

For delivered merchandise, no need to provide order receipts until the product has been shipped.

Communicating with the Cardholder:

Clear lines of communication for chargeback reason code between the merchant and the cardholder are a vital component to successful credit card processing. When cardholders do not recognize a charge or have difficulty reaching the merchant with questions, it opens the door to cardholder disputes and chargebacks. Written communications with the cardholder via email or print can be a powerful aid to keeping the lines of communication open and can provide the merchant with additional protection in the event of a chargeback or dispute.

Common Examples

Linda ordered a new dress online. It’s been over the time frame of the merchant’s shipping policy and she didn’t receive the dress yet. Now Linda has two options, either contact the merchant and request the information on her dress, OR contact her bank and start a dispute with Reason Code 30: Services Not provided or Merchandise Not Received.

Thursday, March 15, 2018

Every Merchant Needs Fraud alert Service to Stop and Prevent from Chargebacks


Fraud alert system is what every merchant needs to fight against a chargeback. However, most of the merchants take a fragmented approach to prevent fraud that leaves them open to increased and improved attacks. As a result, security risks and financial crimes are increasing day by day.

Customer fraud is one of the fastest growing threats in the e-commerce industry and it is affecting businesses of around 80% of the merchants every year. To fight against such threats, merchants need a system that helps in dealing with such frauds by customers and that also enables them generating better revenue. Chargebackexpertz provides a real-time fraud alert system that sends a notification to the merchant once the issuing bank confirms the fraud.




Features


Monthly Performance Reports

Control Features of Alerts Received

Notification via E-mail

Implementation of Stand-alone Service within 48 hours

Multiuser Setup to Receive Notification

Real-time Notifications, as soon as bank confirms the fraud

Chargeback Alerts


Chargeback is something no merchant would want to experience in his or her business and get distresses with. However, it is next to impossible to attain 0% chargeback ratio. Well, what if Chargebackexpertz assures you with an effective chargeback network that alerts you about a chargeback in near real-time so that you can take quick and adequate action in no time?
Real-time Alerts is a reliable chargeback management tool that helps in preventing chargebacks and also dispute some of them that affect the business revenue.


Benefits of Real Time Fraud Alert

During chargeback, you not only lose the product sold along with the cost but you also have to pay an additional chargeback fee as a penalty. It also damages the image of the company and can become the reason of getting under the fraudulent tag. To avoid such situations, we offer a Fraud Alert System as per your requirements that is also updated at regular intervals. The benefits include:

  • Stopping fulfillment of fraudulent orders, which in turn helps in saving cost of product as well as cost related to fulfillment
  • Reducing chargebacks
  • Adding to the current Cyber Source Service.



Connect with Chargebackextertz


Chargebackexperts have been successfully providing the largest chargeback Real-Time Alert network for years. We provide reliable dispute mediation network as well as proprietary technology. Unlike most of the chargeback alert networks, we provide comprehensive network coverage that permits maximum issuer involvement and guaranteed chargeback reduction.