How to Control Chargebacks Easily?

Even the most sophisticated retailers can feel the effects of chargeback losses from a lack of sufficient in-depth reporting on chargebacks received and their cause. This is where Chargeback Expert's mitigation and management technology, which is based on proven success helping hundreds of high-risk merchants to combat chargebacks, can provide the perfect solution.

3 Primary Areas of Concern for Ecommerce Merchants

Online Shoplifting: Shoplifters have found a new way to steal merchandise without leaving home! By giving a fake reason to their issuing bank for filing a chargeback, an online shoplifter can receive an almost no-questions-asked, immediate refund for items purchased and kept; thus avoiding direct contact with a merchant and circumventing any standard refund requirements. For example, Mary claims she canceled or returned a product, when in fact she received the product and intends to gain benefit from the product without paying for it by filing a chargeback.

Online shoplifting accounts for 45%-60% of all chargebacks filed by chargeback abusers. Unless a merchant fights back, the shoplifter wins and the merchant loses.

Processing Errors: When something goes awry with an eCommerce system, an error in the online purchasing process occurs. Processing errors include such things as incorrectly set up retail descriptors, customer service numbers that fail to work, accidental customer double billing and forgotten product shipments.

Chargeback Expertz understands the situations that create processing errors and works with eCommerce merchants to fix existing problems and to provide preventative solutions.

Confirmed Fraud: Fraudulent chargebacks consist of unauthorized credit card transactions, purchases made with stolen credit and debit cards, and bad affiliate traffic. Confirmed fraud makes up between 10%-25% of all chargebacks.

Chargeback Expertz assists merchants with systematic methods to keep traffic sources in check and to help prevent fraud before it happens.

Merchant Benefits

Chargeback Expertz’s mitigation and management technology system benefits merchants by providing a truly effective, accountable and long-term solution to growing an online business, balancing transaction growth and merchant identification number (MID) management. In fact, when fraud and chargeback levels are kept within acceptable thresholds, participants in the acquiring side of the payments industry or those who provide merchant support and even consumers benefit.

How to manage VISA Chargeback Reason Code 57?

The issuing bank received a claim from the cardholder, acknowledging that he or she participated in at least one transaction at the merchant side but disputing participation in the remaining transactions which was held in short period of time. The Customer also states the card was in his or her possession at the time of the disputed transactions.

What are the Causes of Reason Code 57?

Causes for Reason Code 57 are:

• Merchant tried to process multiple transactions fraudulently.
• Merchant fails to void multiple transactions of a single Credit Card account.
• Cardholder authorized the transaction earlier but later denied.

Prevention Techniques:

• The merchant should void the transactions in that Customer not participate.
• Merchant process Credit immediately if Multiple transactions held from a single credit card account of same product.
• The merchant should share all Policies with Customers and let them know about the Orders and offers.
• Always request to Cardholder to sign the policies in addition to the final transaction receipt.
• Trained employees to operate point-of-sale terminals and void transaction.

How to Respond Chargeback?

Tips to Respond Chargeback are:

• If the proper Credit has been processed to the Cardholder’s account on all disputed transactions, send all the regarding evidence to acquirer.
• If cardholder participate more than one transaction, provide proper evidence such as sale receipt, invoices of particular transaction and proof of delivery.
• If refund provided to Customer, provide refund evidence to acquirer.
• If merchant void the transactions, inform the acquirer to avoid Chargeback.

If  Chargeback Services and chargeback prevention services related any question you can ask freely on this is contact no - +1 (855) 465-4723. Our Experts Team answer in shortly. You can sign up through this link - https://www.chargebackexpertz.com/contact-us/

What is Chargeback Reason Code 30?

• • For Visa: Reason Code 30
  • For MasterCard: Reason Code 4855
  • For Discover: Reason Code RG
  • For American Express: Reason Code 155
  Overview: The Cardholder or authorized person did not receive the merchandise or services at the location agreed with the merchant by the agreed date
  
  
  
  
  Chargeback of this Reason occurs (Non-Receipt of Goods or Services) when a customer claims they have paid for items that were to be delivered from your establishment but have not yet been received or that the order was cancelled by the cardholder in result of not receiving the goods or services by the expected delivery date (or the former were unavailable for pick-up).
  
  For more understanding link with an Example:
  Ashley order a product from an e-commerce website, Merchant mentioned on Website that they deliver Product within 15 days but somehow Ashley didn’t get the product nor prior notification from Merchant side, Now Ashley is able to dispute a Chargeback as a Reason- Non-Receipt of Goods or Services.
  
  The most common issues for this type of chargebacks are occur:
  
  • Services not provided to the Customer.
  • Merchandise/Goods are not sent to the Customer.
  • Billed for the Transaction before delivery.
  • Merchandise/Goods not delivered to the Customer by the agreed-upon delivery date.
    
  Guideline to prevent or respond to Reason-Non-Receipt of Goods or Services:
  
  
  • Always provide Proof of Delivery of particular Merchandise/Goods.
  • Always provide ship date and delivery date with Shipping Address.
  • If Merchandise/Goods is going to be late, send a notification to Customer and verify that customer is agree with new delivery date or not.
  • If Chargeback was processed less than 15 days from the transaction date and meanwhile POD is In-transit then provides Transaction Receipt as a Proof.
    
  Chargeback Expertz can help you to prevent chargeback of Reason- Non-Receipt of Goods or Services.
  
  
  For more information or to learn more about How Chargeback Expertz can help you to prevent chargebacks of Reason- Non-Receipt of Goods or Services then visit at our site Chargeback Expertz - Chargeback Expertz here and a company representative will contact you before the next business day. Send Email Us at app@chargebackexpertz.com or Call us today: +1 (855) 465 4723

Credit Card Processing for Cigar Stores

Whаt kind of ѕmоkе ѕhорѕ dо уоu cater towards?

Frоm high-end сigаr and рiре ѕhорѕ to diѕсоunt сigаrеttе and vape stores, Mеrсhаnt Stronghоld hаѕ ѕuссеѕѕfullу imрlеmеntеd hundrеdѕ оf tobacco POS ѕуѕtеmѕ аnd iѕ wеll vеrѕеd with thе раrtiсulаr needs of the induѕtrу.

What dоеѕ a tоbассо ѕtоrе POS ѕуѕtеm соmе with?

Our standard tоbассо POS hаrdwаrе inсludеѕ a tоuсhѕсrееn computer, cash drаwеr, barcode ѕсаnnеr, аnd rесеiрt printer. Mоѕt tobacco ѕtоrеѕ аrе аlѕо intеrеѕtеd in bаrсоdе label printers, whiсh аllоw buѕinеѕѕеѕ tо print сuѕtоm bаrсоdеѕ fоr individuаl cigars, and customer displays, whiсh allow customers tо ѕее thе price оf thе рrоduсtѕ аѕ thеу аrе rung up.

What’s thе most useful feature оf уоur tobacco store роint оf ѕаlе?

In оur орiniоn, the саrtоn-расk invеntоrу feature iѕ the mоѕt uѕеful fеаturе of оur tоbассо POS ѕоftwаrе. Our tobacco point оf ѕаlе аutоmаtiсаllу trасkѕ сigаrеttе ѕtосk lеvеlѕ, еvеn whеn саrtоnѕ аrе brоkеn down into individuаl расkѕ. Thе same fеаturе саn also track individuаl сigаrѕ and сigаr boxes letting уоu knоw уоur еxасt stock at аll timеѕ.

How еlѕе can a ѕmоkе ѕhор POS ѕуѕtеm ѕаvе mе timе аnd mоnеу? 

• Twо оthеr fеаturеѕ thаt will hеlр ѕtrеаmlinе уоur business аrе custom lаbеl printing аnd financial reporting аnd trасking. Custom lаbеl рrinting аllоwѕ you tо automatically рrint individuаl cigar lаbеlѕ when уоu rесеivе invеntоrу, аnd with financial reporting, calculate monthly tоbассо tаx with a few simple сliсkѕ.
• Cаn уоur tobacco роint of ѕаlе trасk loose lеаf tоbассо?
• Abѕоlutеlу. With a standalone scale thаt’ѕ directly integrated tо уоur POS, уоu can ѕеаmlеѕѕlу wеigh аnd ring uр lооѕе lеаf tobacco.
• Gеtting a better POS for your Cigar/ Smоkе Stores
• Kеер your customers соming bасk аnd inventory mоving with a ѕmоkin’ POS system bу Mеrсhаnt Strоnghоld.
• Sресifiсаllу designed fоr Mеrсhаntѕ like ѕmоkе ѕhорѕ, our POS ѕуѕtеm acts аѕ a саѕh register, tracks inventory, helps mаnаgе уоur employees, аnd muсh more.

The quiсk highlight of the features of оur POS SYSTEM

Pауmеntѕ

Nеvеr miѕѕ a ѕаlе due tо the flexible рауmеnt орtiоn features аvаilаblе with vеrifоnе VX520 POS ѕуѕtеmѕ, allowing уоu to ѕаfеlу аnd ѕесurеlу ассерt сrеdit cards, debit саrdѕ, саѕh рауmеntѕ, оr whаtеvеr the preferred рауmеnt tуре iѕ fоr thе сuѕtоmеr.

Get more information visit  website – https://www.chargebackexpertz.com/

How to Respond Visa Chargeback reason code 53?

The Customer must have to make a legitimate attempt to resolve the issues or return the Merchandise for Refund. If the attempts do not change any things in the favor of Cardholder, the Cardholder will move forward and dispute the Chargeback against the Merchant with Reason: Not as Described or Defective Merchandise

In Reason: “Not as Described or Defective Merchandise Cardholder” claims that Good or Services which was provided by Merchant is not same as described at the time of purchase or the wrong merchandise was sent to the cardholder and the merchandise arrived damaged or defective.

Reason: Not as Described or Defective Merchandise link with an example:

Lisa purchase a Merchandise and after Shipping Lisa suffer with problem that Merchandise is damaged or defective (Some customer also suffer from various problem like: quality is not appropriate or not same as described by Merchant, Merchandise or Services is counterfeit), so Lisa first attempt to return the Merchandise to the Merchant and get refund, if this attempt is not fruitful, the Lisa legitimately file a chargeback for reason: Not as Described or Defective Merchandise

Why Customer Dispute a Chargeback accompanied Reason: Not as Described or Defective Merchandise?

• Wrong Merchandise was provided to the Customer.
• Shipped Merchandise was damaged during shipping.
• Merchandise or Services is counterfeit.
• Merchandise or Services did not match what was described to the Customer.
• Quality of Merchandise not same as what we display to the Customer.
• Sale of particular Merchandise or Services was misrepresented by the merchant as interpreted by the cardholder.

Prevention of Chargeback-Reason: Not as Described or Defective Merchandise

• Describe Merchandise or services accurately which was provided to the Customer.
• Provide evidence that Merchandise or Services are not counterfeit; Customer was agreed on particular sale.
• Provide evidences that goods or Services matched what was described to the Customer or displaying on Sales Receipt.
• Always ensure that damaged or defective Merchandise should be replaced and reshipped on a Shipping Address
• Issued Refund to the Customer if Merchant received the sold Merchandise in case: Defective or Damaged.
• Always provide right information about the Merchandise and Services

Rights and Limitation of Reason: Not as Described or Defective Merchandise

• Chargeback cannot be filled until 15 days after the date Merchandise was returned or Services were cancelled
• Before disputing the Chargeback the Customer must first attempt to return the Defective or Damaged Merchandise to the Merchant and waiting for Refund.
• Customer not disputed more than the Original Transaction Amount.

Get more information visit website - https://www.chargebackexpertz.com/

Best Way to Fight your Chargebacks

While chargebacks came about to help customers feel comfortable with using their card knowing that their money was secure, we have seen in recent years a plethora of chargebacks to other businesses, some legitimate, others could have very well been prevented.

• There are many reasons why a consumer may initiate a chargeback.
• Processing errors.
• Fraud. Some customers try to get away requesting a chargeback after they have already received their goods and/or services.
• Customer disputes.
• Merchant overcharged the customer.
• PThe product never arrived.
• Credit or debit card was used without permission of the cardholder.

So, why should a business fight chargebacks? Mainly because the ramifications of these chargebacks will hurt your business profits quite substantially. Too many chargebacks can hinder one’s business and you will begin to see quite a loss in profits pretty fast. Chances are when you receive a chargeback, not only will you be out the profits, you will more than likely not receive your product back from the customer so in reality, you are losing double the money. You will also be charged a chargeback fee from your bank which can range anywhere from $20-75.

Chargebacks are one of the biggest reasons why eCommerce business get into trouble with their payment processing provider. These providers only allow a certain number of chargebacks before they will eventually suspend, or close your merchant account and some even charge a considerable fee. Usually the amount allowed is 1-2% though this varies with each processing center. For this reason it is very important that you take care of any potential chargebacks in the very beginning of the process and learn to manage your business to reduce the amount of chargebacks initiated in the first place.

While some chargebacks may be your fault, others can be preventable and then there are others that you can fight that have no merit. Let us help you fight against chargebacks. It could potentially save your business…and your pocketbook.
Get more information visit website – https://www.chargebackexpertz.com

Merchant Category Code 7392 for Public Relation Services

Finding some good merchant category codes is very important, as they basically provide the payment card processor to showcase the market segment type based on a given business and its offerings. Each type of business comes with a certain code in order to make it a lot easier to identify all the specifics. Plus, it can also provide identification information that will be very easy to use in regards to taxation purposes.

The 7392 code is focused solely on the merchant category named Consulting, Management and Public Relations Services. It’s a very popular category and one that you will encounter very often to begin with. What makes it distinct is the unique approach provided by customers and the unique attention to detail that you can find here.

This is by far one of the most important categories when it comes to miscellaneous business services just because it has a major impact on the way companies do business and the type of work they provide you is very important as well. It’s nice to see Consulting, Management, and Public Relations Services provided to merchants, and that’s exactly why this category was created in the first place.

Is it important to have the Consulting, Management and Public Relations Services included in this list? Yes, because they can actually provide a very good value to begin with they are known to be crucial for many merchants as they can identify and use the necessary services as fast as possible. This is very important if you want to maintain a good business practice and obtain the best results to begin with. Is it important to focus on consulting services and great results? Yes, because the value is very well worth it to begin with and you should consider giving it a shot.

A thing to note about the MCC code 7392 is that it does report the transaction to the IRS. To be more specific, the transactions are reported under 6041 and that does show you the legality of the entire experience. It’s very important to keep this in mind as it does provide some very good results to begin with. You will definitely be amazed with the experience; all you have to do is to keep that in mind.

Why is the 7392 code so important? Because it manage to provide an interesting, unique value to the payment processor and merchant. It makes it easy to offer Consulting, Management and Public Relations Services without a problem and the experience that comes from everything here is very well worth it. At the end of the day, nothing is more important than being able to focus on providing high quality consulting services and this code does regulate that very well. You should try and keep that in mind as that’s how you get the utmost value!

HOW CAN I OUTSOURCE CHARGEBACK MANAGEMENT?

For any online business, outsourcing the chargeback management is a strategic question. To understand the overall health of your business, chargeback must be tracked and understood as a key metric. Increase in chargeback ratio creates a clear danger to company’s reputation and the revenue may decline. Chargeback is something that a merchant does not want to encounter but if he does, it is important for a high-risk merchant to understand the real cause behind such chargebacks.

Chargebacks can occur for the following reasons:

• Poor customer service
• Error in handling transaction
• Shipment policies
• Return policies
• Billing descriptor
• Faulty product or service

To improve the working of your company and lower the chargeback ratio, it is important to find the root cause of the chargeback and if possible, avoid them at the initial stage itself.

During chargeback represented, a lot of information regarding the transaction is required. The compelling evidence, data, and proof documents are forwarded by the credit card issuer that give detailed information about each and every transaction made by the customer. This information can be used to improve your business’s internal process, policies or product. In order to attain it, you would need the help of experts to collect relevant information, and there are various software and technology available. Just choose the best and the one that meets your requirements.

Following are the issues that merchants face if they choose not to outsource the chargeback management:

• Which chargeback can be prevented?
• Which chargeback is worth fighting?
• Alternatives to avoid chargeback
• Real-time solution to the chargeback
• Data required to dispute chargebacks

Without a team of experts, it becomes very difficult to analyze the issues and find a solution.

It is always better to let experts handle the problem and provide relative solutions. It is better to outsource the chargeback management to a team that has an expertise while you focus on the business and generates revenue. Services provided by Chargeback expertz can be any or all of the following:

• Chargeback Alerts
• Chargeback Prevention
• Chargeback Representment
• Analytical Reports
• Merchant Account Analysis

Chargeback expertz has expertise in the field. Let us help you in reducing, managing and winning chargebacks. If you need a demo, give us a call on +1 855-465-4723. A well-qualified sales representative will take care of all your queries regarding chargeback management and address your concern in no time. We guarantee you with the best services at the cost that suits your pocket.

Credit Card Processing for Telemarketing of Travel Related Services

Real-Time Reporting and No Hidden Charges

Many credit card processors hide fees in statements and contracts. Merchant Stronghold has fair and transparent agreement for you. It tells you who we are and how we do business with our clients. You get easy to read statements that show how much you earned and more. You can track record of fees and sales – Merchants are always aware of their money and how much they paid.

No additional charges at all, owners will have access to merchant accounts 24/7. You will get a portal which will show all the transactions made within selected dates. You don’t have to wait for statements and money anymore, merchants can check batches, transactions and deposits, download data, view statements, run reports, and order new tools on the spot. Our payment processing solution also offers dispute solution via direct communication. You can do all these things on mobile or desktop.

Benefits of Using our Services

Attract new customers and keep current ones by using our world class payment processing services. Mobile payment, checks, online payments, and many more options are available to you. We have special offers for people who do Telemarketing of Travel related services and Vitamins. We will help you manage payments with the help of latest account software integrated in your website.

• Manage hardware modules and cryptographic keys across payment infrastructure
• Certified and proven security solution with more than one options to choose from
• Using our latest payment processing software, you can accelerate your business
• Take advantage of EMV and expertise support
• You can simply your business and reduce obligations
• We offer management infrastructure that is compatible with mobile and comes with the assurance

Quality Customer Support

Merchant Stronghold offers best customer service to merchants. Our customer services give you the opportunity to get support from professionals. Your call will be answered within seconds, unlike most companies which take time to answer. Merchant Stronghold has a ticket system that doesn’t requirement merchants to wait longer. An expert will handle your case immediately.

ESSENTIAL ASPECTS TO AVOID POTENTIAL CHARGEBACKS

Chargebacksprimarily occurs for three reasons:

• Item Not Received. The cardholder placed an order, paid for a service or product, but claims to have not received the order or service.
• Significantly Not As Described.The cardholder claims that the product or service received was sub-standard, compared to the merchant’s description.
• Unauthorized Transaction.The cardholder claims that a transaction is fraudulent or was processed without the cardholder's consent.

In all three scenarios, the cardholder has a legitimate right to file a chargeback and receive a refund of the transaction amount.

Good Customer Service Helps to Avoid Chargebacks

As a merchant, you want to maintain a good customer relationship to avoid the inconvenience and costs associated with chargebacks. Here are a few suggestions:

• Customer Service Contact Information. Ensure that your website makes it easy for customers to find your contact information. Using an email contact form is a great idea. The easier it is for a customer to contact you directly the less likely they are to call their bank or credit card company first and file a chargeback.
• Order Confirmations. Send a confirmation email as soon as an order is received, and make sure to include your contact information. Or call the customer to confirm the order before dispatch.
• Customer Inquiries.Respond quickly to all customer inquiries. No one likes waiting unnecessarily for a reply.
• Dispute Resolution. Have company policies in place to resolve common customer complaints. A well-trained customer service team is a must.
• Return Policy.Make your return policy easy to find online and word it in a way customers can easily understand. Not everyone understands legalese.

Preventing Disputes from Turning into Chargebacks

Item not Received Dispute. Keep a record of the shipping address provided by the customer during the order process. Purchase shipping insurance to cover any damaged or lost orders. Use a shipping method that allows online tracking of packages and delivery confirmations which will give you and the customer proof that an order was sent on time and to the correct location. If an Item is not available or was damaged or lost while in the process of being delivered, inform the customer that you are regretfully canceling the order and give them a timeframe in which to expect a refund. Then process the refund as quickly as possible.

Significantly Not As Described Dispute.Product and service descriptions should be accurate, with nothing kept hidden from the customer. Include such things as “no color choice” or “product may appear slightly different than the picture.”

Unauthorized Transaction Dispute.There are situations when a charge is clearly fraudulent, and then there are times when a transaction may only appear to be fraudulent to the cardholder. In the second instance, the cardholder may have just forgotten about a purchase, may not recognize the company name, or has forgotten special circumstances that permitted the charge. The only way to resolve these kinds of disputes is through direct contact with the cardholder.

Dealing with customer service and chargeback issues can be overwhelming and takes away time from other business activities.Contracting out customer service functions and chargeback management is always an option and can prove to be a more efficient and less costly solution.

Best Steps to Fighting Chargeback Froud.

While chargebacks came about to help customers feel comfortable with using their card knowing that their money was secure, we have seen in recent years a plethora of chargebacks to other businesses, some legitimate, others could have very well been prevented.

There are many reasons why a consumer may initiate a chargeback.

• Processing errors.
• Fraud. Some customers try to get away requesting a chargeback after they have already received their goods and/or services.
• Customer disputes.
• Merchant overcharged the customer.
• Product never arrived.
• Credit or debit card was used without permission of the cardholder.

So, why should a business fight chargebacks? Mainly because the ramifications of these chargebacks will hurt your business profits quite substantially. Too many chargebacks can hinder one’s business and you will begin to see quite a loss in profits pretty fast. Chances are when you receive a chargeback, not only will you be out the profits, you will more than likely not receive your product back from the customer so in reality, you are losing double the money. You will also be charged a chargeback fee from your bank which can range anywhere from $20-75.

Chargebacks are one of the biggest reasons why eCommerce business get into trouble with their payment processing provider. These providers only allow a certain number of chargebacks before they will eventually suspend, or close your merchant account and some even charge a considerable fee. Usually the amount allowed is 1-2% though this varies with each processing center. For this reason it is very important that you take care of any potential chargebacks in the very beginning of the process and learn to manage your business to reduce the amount of chargebacks initiated in the first place.

Understand your risk. Merchants who do business online are at particular risk of chargeback fraud because they are not able to see the credit card being used or check a customer's identification or signature, says Monarch. As a result, it can be easier for fraudsters to use stolen credentials to order merchandise online. In addition, because the merchandise is often shipped without a signature required for delivery, it can be easier for friendly fraud perpetrators to claim the product was never received.

Look for unusual activity. From there, Van Riper recommends monitoring transactions for unusual activity, such as orders for high volumes of product or for many expensive items of the same type or brand. Review the location of the transaction. If the billing address is in New York and the customer is shipping to a place in Oregon, you may wish to further verify the transaction by contacting the customer.

Examine notification codes. When you receive a chargeback, it will have a reason code. Each code, which varies by card network, will indicate the reason for the chargeback, such as "counterfeit magnetic stripe" or "fraud, card not present environment." Once you have the code, investigate the transaction to spot irregularities, says Russo. Were there missed indicators that this was a fraudulent transaction?

Review nonfraud chargebacks and declines. Don't just scan your reason codes for fraud. Investigate other reason codes and your decline rates, Russo says.

Make your case. If a chargeback has been filed, the bank will ask for all records you have verifying that the order is real. Be sure to provide those in a timely manner, Monarch says. They may include terminal records, signatures and any other information available for in-person transactions. Online transaction backup may include address verification and CVV verification, IP address information that coordinates with the purchaser's address, and product delivery records with delivery confirmation showing the customer received the package.

Work with your processor. Russo, who has previously been employed by two processing companies, says these firms may have additional resources to help you combat fraud, such as suggestions for enhancing security and advice on how to better verify transactions. Stay in touch with your processing company to ensure that you're adopting the latest and best practices to prevent fraudulent transactions, he says.

While some chargebacks may be your fault, others can be preventable and then there are others that you can fight that have no merit. Let us help you fight against chargebacks. It could potentially save your business…and your pocketbook.

Most Common Causes And Prevention Of MasterCard Reason Code 4802

Description

The buyer’s bank requested a copy of the order receipt, and found it as an illegible copy, or something other than the requested item. Most commonly caused by the seller when he provides a substitute order receipt that did not contain all of the required information or was an incomplete substitute acknowledgment, or other than the requested item. Mastercard chargeback reason codes describe the motivation for a cardholder’s dispute with a merchant and are identifiable by their four-digit numbers

Most Common Causes

The merchant submitted order receipt with the information which is not sufficient or incomplete or is different from the requested information.

Characters in the receipt were invisible or not prominent because of light ink.

• The copy is ribbed or on colored paper. 
• The copy is faded or stained. 
• The original order receipt is mishandled. 
• The original sales receipt is scanned in smaller size, makes it unclear or different

Evidence Required

• If possible, resubmit a copy that is clear enough to read or complete copy of the order receipt to the acquirer. 
• If the merchant has incomplete or missing information, accept the chargeback. 
• If the merchant provided illegible copy and an enquiry is related to a fraud, accept the chargeback.

In such case, the merchant doesn’t have any re-presentment rights.

Prevention

Scan the order receipt in actual size as original sales receipt or print on white paper only. Scanning in smaller size makes it unclear or distinct.

Replace/refill the printer’s toner or cartridge so that it doesn’t run low on ink or paper. When the ink starts to fade, use different cartridge. When the first copy starts to fade or stain, change the roll of the printer.

Print and keep white copy of order receipt, give colored one to the customer, the color paper does not copy as visible as white one.

Make copies at the similar size as the original order receipt. If the sales acknowledgement is scanned or microfilmed, do not reduce the image size, it results in poor quality of the copy.

Position of the company name/logo should be separate from transaction information, make sure that the company name or logo on the order receipt is visible. Business message should be printed away from the transaction information.

Make sure the company’s name on buyer’s bill or billing statement is clearly visible and is also correct, the customer must check this information on the credit card and then see the merchant’s name and descriptor on the billing statement.

Common Examples:

Linda complains to the bank that the charge on her card is more than she was supposed to pay on which her bank asks the merchant to provide them with a copy of the receipt. The merchant hence fails to submit a complete and readable copy of the original receipt and therefore endures a chargeback under the Reason Code 4802: Request Copy Illegible or Invalid.

George thinks that he received a call from his internet service provider regarding a due charge so—he pays the amount, however, he later realizes that it was a fraud call. He calls his bank about the fraud on which the bank reaches out to the merchant. The merchant fails to provide the copy of receipt in order to prove that the customer rendered any of their services. Hence the bank puts a chargeback on the merchant under the Reason Code 4802: R

Most Common Causes And Prevention Of Visa Reason Code 30?

Description

The issuing bank received a claim from the cardholder that merchandise or services ordered were not received or that the order was cancelled due to the delay in the delivery of merchandise or services. The most common causes of this chargeback reason code are when services are not provided, merchandise is not shipped, transaction is billed prior to shipping the merchandise or when merchandise is not sent by the agreed upon delivery date.

Most Common Causes

• Did not send the goods/service by the agreed delivery date.
• Didn’t clearly mention the expected shipping date and arrival date for the order.
• Didn’t deliver the goods or provide the service as per in the agreement.
• Billed the cardholder before delivering the merchandise.
• Didn’t make goods available for pick-up upon agreement.

Merchant Responses:

If the merchandise was delivered by the agreed upon delivery date, provide details of delivery or evidence of delivery, such as a delivery receipt signed by the cardholder or delivery confirmation that the merchandise was delivered to the correct address.

If the merchandise has not been delivered yet, there is a set delivery date, provide a copy of the sales receipt, invoice, or other information showing the expected delivery date.

If the merchandise was delivered after the agreed upon delivery date, provide the shipment date or expected delivery date or proof of delivery and acceptance by the cardholder at the correct address.

If services were rendered, provide the date services were completed and evidence that the customer acknowledged receipt (signed sales receipt, invoice, etc.)

Prevention:

If delivery of goods or services are delayed, advise or notify the customer in writing and make available an expected shipping date. Provide the cardholder the option if he wants to continue with the order or cancels it.

For future delivery of Goods or services, clearly mention the expected shipping date and delivery date on the invoice or order receipt.

For services rendered, provide a signed order receipt or invoice showing receipt of services.

For delivered merchandise, no need to provide order receipts until the product has been shipped.

Communicating with the Cardholder:

Clear lines of communication for chargeback reason code between the merchant and the cardholder are a vital component to successful credit card processing. When cardholders do not recognize a charge or have difficulty reaching the merchant with questions, it opens the door to cardholder disputes and chargebacks. Written communications with the cardholder via email or print can be a powerful aid to keeping the lines of communication open and can provide the merchant with additional protection in the event of a chargeback or dispute.

Common Examples

Linda ordered a new dress online. It’s been over the time frame of the merchant’s shipping policy and she didn’t receive the dress yet. Now Linda has two options, either contact the merchant and request the information on her dress, OR contact her bank and start a dispute with Reason Code 30: Services Not provided or Merchandise Not Received.

How Does The Chargeback Real Time Alerts Work?

Chargeback is something no merchant would want to experience in his or her business and get distresses with. However, it is next to impossible to attain 0% chargeback ratio. Well, what if Chargebackexpertz assures you with an effective chargeback network that alerts you about a chargeback in near real-time so that you can take quick and adequate action in no time?

Real-time chargeback Alerts is a reliable chargeback management tool that helps in preventing chargebacks and also dispute some of them that affect the business revenue.

Stop Fraud

Fraud alert system is what every merchant needs to fight against a chargeback. However, most of the merchants take a fragmented approach to prevent fraud that leaves them open to increased and improved attacks. As a result, security risks and financial crimes are increasing day by day.

Customer fraud is one of the fastest growing threats in the e-commerce industry and it is affecting businesses of around 80% of the merchants every year. To fight against such threats, merchants need a system that helps in dealing with such frauds by customers and that also enables them generating better revenue. Chargebackexpertz provides a real-time fraud alert system that sends a notification to the merchant once the issuing bank confirms the fraud.

Using Fraud Alert

During chargeback, you not only lose the product sold along with the cost but you also have to pay an additional chargeback fee as a penalty. It also damages the image of the company and can become the reason of getting under the fraudulent tag. To avoid such situations, we offer a Chargeback Alert System as per your requirements that is also updated at regular intervals. The benefits include:

• Stopping fulfillment of fraudulent orders, which in turn helps in saving cost of product as well as cost related to fulfillment
• Reducing chargebacks
• Adding to the current Cyber Source Service.

Benefits

• Our real-time alerts help in saving chargeback fee, which is otherwise spent on chargeback management
• We provide one of the largest networks as we are connected with a number of issuers
• Alerts help merchants to lower the chargeback rate, which can prevent freezing of account/funds
• We only charge for the services availed, no extra/hidden fee
• We provide detailed reports and diagnostics services
• With very less integration, merchant can start receiving alters within 24 hours
• With real-time alerts merchants can prevent frauds in no time

Connect with Chargeback Expertz

Chargebackexperts have been successfully providing the largest chargeback Real-Time Alert network for years. We provide reliable dispute mediation network as well as proprietary technology. Unlike most of the chargeback alert networks, we provide comprehensive network coverage that permits maximum issuer involvement and guaranteed chargeback reduction.

For further assistance feel free to call us on +1 855-465-4723

Every Merchant Needs Fraud alert Service to Stop and Prevent from Chargebacks

Fraud alert system is what every merchant needs to fight against a chargeback. However, most of the merchants take a fragmented approach to prevent fraud that leaves them open to increased and improved attacks. As a result, security risks and financial crimes are increasing day by day.

Customer fraud is one of the fastest growing threats in the e-commerce industry and it is affecting businesses of around 80% of the merchants every year. To fight against such threats, merchants need a system that helps in dealing with such frauds by customers and that also enables them generating better revenue. Chargebackexpertz provides a real-time fraud alert system that sends a notification to the merchant once the issuing bank confirms the fraud.

Features

Monthly Performance Reports

Control Features of Alerts Received

Notification via E-mail

Implementation of Stand-alone Service within 48 hours

Multiuser Setup to Receive Notification

Real-time Notifications, as soon as bank confirms the fraud

Chargeback Alerts

Chargeback is something no merchant would want to experience in his or her business and get distresses with. However, it is next to impossible to attain 0% chargeback ratio. Well, what if Chargebackexpertz assures you with an effective chargeback network that alerts you about a chargeback in near real-time so that you can take quick and adequate action in no time?

Real-time Alerts is a reliable chargeback management tool that helps in preventing chargebacks and also dispute some of them that affect the business revenue.

Benefits of Real Time Fraud Alert

During chargeback, you not only lose the product sold along with the cost but you also have to pay an additional chargeback fee as a penalty. It also damages the image of the company and can become the reason of getting under the fraudulent tag. To avoid such situations, we offer a Fraud Alert System as per your requirements that is also updated at regular intervals. The benefits include:

• Stopping fulfillment of fraudulent orders, which in turn helps in saving cost of product as well as cost related to fulfillment
• Reducing chargebacks
• Adding to the current Cyber Source Service.

Connect with Chargebackextertz

Chargebackexperts have been successfully providing the largest chargeback Real-Time Alert network for years. We provide reliable dispute mediation network as well as proprietary technology. Unlike most of the chargeback alert networks, we provide comprehensive network coverage that permits maximum issuer involvement and guaranteed chargeback reduction.

SIMPLE AND SUPERIOR WAY TO MINIMIZE CHARGEBACKS

First of all, we are know about Chargebacks Chargeback is a mechanism by which a cardholder claims the merchant and calls the credit card issuer to dispute a transaction. Cardholder may have various reasons to raise a dispute against the transaction like: goods and services never supplied to the customer, defective merchandise received by customer, refund not processed to customer, merchant used expired card and so on.

Simple way to minimize chargebacks

Process a Settlement each day for each transaction:Failure to deposit in a timely manner can result in chargebacks for “late representment”. Settle your credits or refunds daily; failure to do so in time can result in chargebacks for “credit not processed”. Promptly process refunds; never keep the customer hanging. If the merchant issues a refund by check, make sure to keep a front and back copy of the check along with the postage receipt. Gateway refunds should be processed within 3-5 business days. Never accept an expired credit card.

Use a clear retail descriptor which customers will easily recognize: A retail descriptor is the business name customers will see on their credit card statement reflecting the purchase. Always include your phone number with the descriptor. If the customer does not recognize the name, they can call the number to verify the purchase.

Use the Address Verification Service (AVS) and the CVV security code: Doing so requires the customer to confirm their zip code and/or their security code; this is an easy way to remove the possibility of stolen credit cards. Take note if a buyer requests to change the shipping address after placing an order. 

Sign up with the Chargeback Prevention Alert System: Major banks like Fifth Third Bank,JP Morgan Chase, Wellsfargo, Bank of America, PNC, RBS Citizens and over 50 other banks participate in theprocess . The system allows the merchant to connect directly with distressed customers; then the Merchant can resolve the concern with the customer and/or Credit the transaction. The Moto is “AVOID CHARGEBACKS.”

Keep a record of shipping history: Immediately ship products. If you offer delayed delivery then indicate it on the sales receipt. Keep track of Proof of Delivery. Visibly post return or refund policies on your webiste. 

Respond to chargebacks A S A P: There is a limited time to respond to Chargebacks, if you miss the deadline, you have lost the ability to fight that chargeback. No response to a chargeback is the Merchant’s acceptance to the Chargeback. Fight Back! Win back your lost Revenue! Chargeback Management system with ChargebackExpertz is superior to any other system out there. Fight and Win up to 80% of your Chargebacks!

Keep copies of all Sales Receipts for at least 24 months: Sales Receipts should be filed by the order date. Clearly print return or refund policies for your business on the sales receipts. Your customer service number should be printed on every single sales receipt. Sales receipts must all be legible and should reflect your business name exactly as it appears on your signage. In case of a retrieval request or a chargeback, you will need to provide a legible copy of the sales draft.

Customer Service is the Key: Credit card fraud is very difficult to avoid when the cardholder and the card is not present during the transaction. Keep a list of bad customers to identify high risk orders. Often, disputes are because of “friendly fraud” or the customer simply regrets making the purchase. The best way to avoid this type of chargebacks is by responding with great customer support.. A partial refund is an option, but full refunds can be considered to avoid a chargeback (unless you are sure that the transaction is fraudulent). 

Be conscious of card checkers: These are buyers who place low dollar transactions and then place large dollar transactions. Professional fraudsters tend to place a large volume of orders within a short period of time. Carefully review and verify such activity. Be wary of buyers who place orders using information such as different names, billing details, or email addresses. Take note of buyers purchasing unusual volumes of merchandise, and verify the possibility of duplicity. 

Invalid or a wrong number 

Phone number does not match the state or country of the billing address 

IP location does not match the billing address 

Website log-in or registration details do not match the order’s details (such as name, IP, or email address) 

Need help with Chargebacks? Please complete our form for a Free Chargeback Analysis. We will manage your chargebacks!

Effective Chargeback Representment For High Risk Merchant

Chargeback is a mechanism by which a cardholder claims the merchant and calls the credit card issuer to dispute a transaction . Cardholder may have various reasons to raise a dispute against the transaction like: goods and services never supplied to the customer, defective merchandise received by customer, refund not processed to customer, merchant used expired card and so on.

The Merchant needs to give explanation about the amount debited from cardholder account.

What is Chargeback Representment?

Chargeback Representment is a term for providing Packet of Evidence as per Reason Codes to acquiring bank or the Credit Card Company that shows that the transaction was made with full knowledge of the cardholder and also shows that cardholder agreed with all the Terms and Conditions which was displayed before buying the Product or Services. Representment also includes the information if there is any Refund/Partial Refund issued to Cardholder.

When a Customer or Issuing Bank issues a chargeback, merchant gets information from acquiring bank with a deadline to either represent or accept. If a merchant is ready to represent, he would have to provide all the information regarding the transaction in a single packet. Acquiring Bank will then send evidence to the Issuing Bank, where a team of expertise will examine all the evidences and when the team gives a verdict in the merchant’s favor, the chargeback will be reversed and if the team is not satisfied with the submitted evidence, the particular amount is then deducted from the merchant’s account.

Tips on effective Chargeback Representment:

Spot the Reason Code and collect evidence according to it. Collect all the evidence which was provided to customer at the time of sale and arrange in a single packet. Always highlight Important key proofs like: order id, tracking number, customer’s email id, IP address, order confirmation etc. Provide proof of Refund if Customer refunded before disputing the Chargeback. Provide all evidence which was signed by Customer before buying the Services.

Issues that stop you from a perfect Chargeback Representment:

Important issue is time frame; Merchant should send all evidence before the deadline. Provide all evidence according to the reason code, there is no chance for mistake. Show all the agreement(s) signed by customer in a proper manner. Provide refund receipt as a Proof of Refund

IMPORTANCE AND USES OF CHARGEBACK REPORT

Analyzing data iѕ рrоbаblу thе lеаѕt favorite task оf mоѕt business owners. However, data review iѕ essential whеn it соmеѕ tо chargebacks. Compiling аnd analyzing оf chargeback report iѕ uѕuаllу thе оnlу wау tо kеер risk undеr control. Merchants саn bеttеr understand hоw thеir business practices factor intо thе consumer’s actions ѕinсе customer satisfaction iѕ a key component оf successful chargeback report management. A chargeback report will hеlр merchants identify problems in thiѕ area, enhance sale conversions, аnd increase revenue. A chargeback report iѕ a reliable tool thаt helps merchants quickly assess аnd evaluate risk, liabilities, strengths, аnd weaknesses. Merchants саn easily turn thаt information intо actionable tasks. Reports оf thiѕ type саn оftеn point оut flaws аnd issues a business owner wouldn’t hаvе оthеrwiѕе noticed. In general, аn effective reporting system will hеlр merchants:

Create a mоrе effective chargeback prevention strategy 

Successfully dispute chargebacks аnd recover mоrе revenue 

Improve thе merchant’s reputation аt thе issuer level 

Predict сhаngеѕ аnd trends 

Decrease fraud

Thе timeline fоr filing a chargeback dispute iѕ vеrу short; merchants uѕuаllу nееd tо rеѕроnd within 5-7 days. Thаt doesn’t leave muсh timе tо carefully analyze thе situation. Chargeback ratios аrе calculated еасh month. If merchants aren’t aware оf thеir сurrеnt chargeback rates, thеу соuld suffer severe consequences if things аrе worse thаn thеу suspected. It iѕ absolutely essential fоr merchants tо routinely review thеir chargeback reports аnd bе aware оf threats аѕ thеу arise. It iѕ wеll proven bеуоnd doubt thаt chargeback management demands a dynamic approach. Tactics оf thе past, nо matter hоw successful thеу were, аrе nоt capable оf handling today’s threats. Thе оnlу wау tо adequately address a merchant’s nееdѕ iѕ tо understand еvеrу minute detail оf thе business’s chargeback activity.

CHARGEBACK RESPONSE CODES

Eасh chargeback iѕ accompanied bу a rеаѕоn code. Thеѕе numeric codes diffеr bу card network, but аll theoretically serve thе ѕаmе purpose: tо dеѕсribе thе motivation bеhind thе transaction dispute.

Hоw tо explain chargeback response codes bу thе thrее mаin саuѕеѕ оf chargebacks

• Chargeback Rеаѕоn Codes Aѕѕосiаtеd with Friendly Fraud: Chargeback fraud iѕ commonly referred tо аѕ friendly fraud bесаuѕе thе assault соmеѕ frоm a traditionally non-hostile enemy–the merchant’s оwn customers. A customer contacts thе bank tо inaccurately report a genuine charge аѕ fraud. Mоѕt merchants view thiѕ аѕ a fоrm оf shoplifting. Whilе thеrе аrе instances whеrе thе fraud might hаvе bееn accidentally committed, consumers оftеn set оut with thе intention оf gеtting ѕоmеthing fоr free?
• Chargeback Rеаѕоn Codes Aѕѕосiаtеd with Merchant Error: Mоѕt merchants assume thеу аrе innocent whеn it соmеѕ tо chargebacks. In reality, a merchant’s faulty involvement in thе transaction process саn lead tо a significant amount оf chargebacks. In fact, thеrе iѕ mоrе rеаѕоn codes аѕѕосiаtеd with merchant error thаn аnу оthеr cause. Thе good news is, thе majority оf thеѕе chargebacks аrе preventable. Thе merchant whо iѕ willing tо exert a littlе extra effort аnd fоllоw business bеѕt practices will reduce chargeback-induced profit losses.
• Chargeback Rеаѕоn Codes Aѕѕосiаtеd with Criminal Fraud: Determined fraudsters аrе everywhere. Bесаuѕе fraud саn саuѕе significant profit losses, it iѕ important tо recognize potential fraud аnd tаkе thе nесеѕѕаrу steps tо prevent it frоm happening.

Rеаѕоn codes аrе аn essential element in thе management оf chargebacks. Thеу make it роѕѕiblе fоr networks tо regulate things likе timе limits аnd compelling evidence. In theory, rеаѕоn codes аlѕо hеlр merchants understand thе consumers’ grievances whеn thеу originally disputed thе transaction. However, consumers hаvе learned hоw tо exploit loopholes in thе chargeback process. Rеаѕоn code intelligence isn’t аѕ powerful аѕ it ѕhоuld be.