Incorrect Transaction Amount or Account Number or Invalid Adjustment - RC -80

The buyer’s bank found incorrect transaction amount or account number mismatched with the posted information with them and the information on the order receipt. The transaction was processed with the incorrect account number, incorrect transaction amount and/or had an error while calculating transaction amount without cardholder’s permission or the merchant altered amount after the order was processed without notifying to the cardholder.

Most Common Causes

If the merchant:

• Entered wrong account number.
• Entered wrong transaction amount for that particular transaction.
• Altered the amount after getting the signature from the customer.
• Made a mistake while calculating the amount.
• Exchanged the amount after completing the transaction without taking permission from the cardholder.
• Increased the transaction amount without getting any consent from the cardholder.

Evidence Required

• Provide documents to the acquirer bank describing the product, the transaction amount and the account number on the order receipt are same as acquired information.
• Accept the chargeback, if account number or transaction amount is different from the order receipt and the information posted.
• If disputed chargeback for the incorrect transaction amount, the merchant should process a new transaction within 30 days from the original date, however, if chargeback already has performed its function never issue a refund for that particular transaction.
• No action needed if the customer dispute chargeback for the incorrect amount.

Prevention

• If the business accepts cards, swipe it or manually enter the account number, however, make sure that the account information is used from the face of the card on the order receipt.
• Ensure to use a standard printer to print the order receipt.
• If the cardholder has signed an order receipt, the merchant should not exchange or alter it.
• If chargeback was imposed on an incorrect amount, the merchant must try to communicate with cardholder to adjust the order receipt to show up the correct amount.
• Compare the key-entered to make sure that the transaction information typed is accurate.

Common Example

Linda went grocery shopping and swiped her card to make the purchase. She didn’t realize and hit the option “yes” to the question if the amount was correct. Later she tallies her bill and cross-checks the amount to find out that ten more dollars have been added to the bill. She, therefore, goes ahead and disputes the charge with the help of her bank under the Reason Code 80: Incorrect Transaction Amount or Account Number or Invalid Adjustment.

Visa Chargeback RC - 79 Non-receipt of Sales Draft

The cardholder may ask for specific information regarding the transaction, and further cardholder’s bank goes to the merchant and requests information with an explanation. If the merchant does not respond with a legible copy of the transaction and its authorization proof, then cardholder may file the chargeback.

Most Common Causes

• The original receipt is not readable because of light print.
• Copy of the order receipt are too small to read or unclear.
• If cardholder did not receive credit when he requested for the same.
• Merchant did not respond to the issuer on Retrieval Request or Sales Draft.

Evidence Required

• The merchant should provide a printout of the credit to the merchant bank. If issued money order or a check; submit a copy of front and back of the canceled receipt.
• Ensure that the refund if partially issued then why the full refund was not issued.
• Accept the chargeback, if credit was not processed.

Prevention

• You should keep a record of all retrieval requests.
• Recheck your record for confirmation which you are sending for chargeback requests.
• Chargeback with this reason code doesn’t have reversal rights even if the merchant does not react within the time frame on retrieval request.
• The merchant should be quick in responding retrieval requests as they occur.

Common Example

Linda was having issues with her laptop for which she asked technical support to assist her with her system. The company successfully fixed the error and Linda’s laptop was alive again. A bill was generated and Linda was asked to pay a certain amount. She requested the merchant to give her a detailed bill with the pricing of each issue that they fixed. The merchant refused to give details. Linda thought that she was overcharged and after not being able to receive full information of the bill from the merchant, she decides to dispute the charge under the Reason Code 79: Non Receipt of Sale Draft

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Card Issuer complaints authorization code was not accomplished.
The Merchant completed a Magnetic-Strip read transaction on a Visa Electron Card or a Visa Card in a registered positive Authorization Code account range and did not obtain Authorization.

Most Common Causes
In Europe Region (Intraregional Transaction), a Card with a Service Code that indicated either the card was invalid for the transaction type or online authorization was required.
Authorization was not accessed on a card in a service code limit.

Evidence Required

• Documentation to prove that the Service Code was valid for the Transaction or Authorization was obtained.
• Documentation to show that the account was not in a registered positive Authorization account range. This does not apply to a Visa Electron Card Transaction.

Prevention:
If transaction date and the transaction amount is different than the authorization date and authorization amount –

Chargeback Rights and Limitations

1. Minimum Chargeback amount:
a. For T&E Transaction, the US $25 or equivalent.
b. For Canada Domestic T&E Transaction, CAD $25
c. For all other Canada Domestic Transactions, CAD $10

Chargeback Time Limit
75 calendar days from the Transaction Date.

Re-presentment Time Limit
45 calendar days from the Chargeback Date.

Common Examples:
Linda lives in Amsterdam and is visiting her grandmother in Rome. She buys a beautiful necklace for her on the way in Austria. After a few days, the merchant from whom Linda bought the necklace receives a chargeback from her bank under the Reason Code 78: Ineligible Transaction/ Service Code Violation. The merchant gets confused and offers to provide the documentation proving that Linda’s card was a valid card and that authorization was approved at the point of sale. Get more information visit website – www.chargebackexpertz.com

Visa Chargeback Reason Code 77- Non-Matching Account Number

An account number on which a transaction is processed by the merchant is not recognized or matched with any account number on the card issuer master database. Such cases normally arise when the key-entered accounts, account numbers through telephone, emails and online are recorded incorrectly.

Most Common Causes

Incorrect account information recorded in a mail-order, telephone order and/or any other online purchase.
Incorrect account information entered manually while processing a transaction.

Evidence Required

• If Information from the Documents can be Verified:If the merchant can transfer documents such as a print of the credit card which identifies that the credit card charged has the correct card number.
• If Account Number Matches:If the account number on the order receipt matches the account number on the chargeback, and the transaction received an authorization approval, give the charge back to the acquiring bank and request the bank to include the authorization log for this transaction when giving back to the card issuer.
• If Account Number Doesn’t Match: If the account number on the order receipt does not match the number on the chargeback, accept the chargeback. In this situation, the merchant can process and submit a new transaction with the correct account number within 30 days of the original transaction and must make sure to request an approval code.
• If the Transaction Wasn’t Authorized:If the account number on the order receipt does not match the account number on the chargeback, and the transaction was not authorized by a mail-order or telephone order, the merchant must accept the chargeback.

Prevention

• If an electronic machine or the terminal cannot recognize/read the card’s magnetic strip, request authorization by key-entering the account number. Be sure the key-entered account number matches the account number on the card. Use a manual printer to print the information from the face of the card at the order receipt that is signed by the cardholder.
• Suppose the terminal is not working, call the center for authorization approval and mention approval code on the order receipt in the space provided. Use a manual printer to print the information from the face of the card at the order receipt that is signed by the cardholder.
• If the merchant has done payments by phone then he must confirm or verify the account number again to the customer to make sure that the account number is recorded correctly.

Explanation of Chargeback Reason Code "Incorrect Transaction Code"

This chargeback occurs when a cardholder claims a debit on his credit card for a transaction that was supposed to be credited to his account. Or transaction amount on the statement is different than the sales receipt. This chargeback may be reversed if the merchant can provide an affidavit verifying that the amount processed is similar to the amount listed on the sales draft or confirmation/proof that a credit was issued.


Most Common Causes

• The merchant issued a credit, but the transaction appears as a sale.
• The transaction currency is different than the currency processed through Visa.
• Cardholder claims that the goods and services failed to offer them a choice of pay in the merchant’s local currency.

Evidence Required

• The Correct Transaction Code Was Posted: Provide your acquirer with authentication of the transaction, showing that it was posted correctly as a credit to the cardholder’s account and a debit to your account.
• The Credit card Was Posted as a Debit card: Chargeback was accepted. In this case, the chargeback amount will be duplicating the actual transaction.
• The Cardholder must use Correct Transaction Codes: When buyer’s issuing a credit voucher, the merchant must assure to use credit transaction code on point-of-sale terminal.

Prevention

• The correct transaction codes used for the refund, when issuing a refund, make sure to use the credit transaction code on your payment processing device. Make sure your staff is properly learned on how to do this.
• When issuing a credit voucher, be sure to use the credit transaction code on your POS terminal.
• Give the cardholder an option of making the purchase in the local currency.
• Deposit receipts in the country where the purchase was made. A Deposit receipt facilitates buying shares in other companies.
• Inform cardholders of the use of cash conversion and applicable fees.

Common Examples

Linda wanted to buy few accessories from Turkey, so she decides to look for few online stores for the same. Finally, she makes a purchase in dollar amount, however, when she checks her account she finds out that the amount was deducted in Turkish Lira that also costed her the exchange amount. She gets confused as the merchant presented the products in dollar amount on the website and while processing it changes to another currency. Being disappointed she disputes the charge under the Reason Code 76: Incorrect Transaction Code. If you're searching for more information chargeback reason code. Just go to site – VISA Chargeback Reason Codes

Excellent Guidance for Chargeback Visa Reason Code 75

Issuer receives a complaint from the credit cardholder that the charge on his billing statement is not recognized. In other words, the customer is not aware of the particular transaction or the information on the statement does not belong to him, not correct or not recognizable.
This reason code is applicable to card present as well as card-not-present orders.

Most Common Causes

• If the cardholder’s billing statement is incorrect, i.e. the merchant store name or location is not recognizable or not matching to the information cardholder provided earlier to the merchant.
• If the buyer has forgotten the particular order.
• The customer is looking for a refund but he or she doesn’t want to go through the regular process.
• The cardholder does not recognize the billing descriptor.
• If someone else like family member used the card and cardholder is not aware of the transaction.

Evidence Required

• The cardholder has provided documentation and information that would help in recognizing the transaction. For example: Purchasing slip, Proof of Delivery or Delivery Note, Detail of trade or service purchased.
• An important factor while accepting cards. Ensure the name of the merchant, city and state is correct in the records. Also, mentioning “doing Business as” DBA is critical.

Prevention

• If the billing descriptor is set, then the chances are that the merchant won’t face such problem. In case merchant notices that disputes are increasing day by day, then it is better to check transaction procedures and contact processor so that the merchant account reflects the information that the cardholder will recognize.
• There should be a toll-free customer service number in the billing description. Ensure that the provided billing description is accurate and recognizable to the cardholder.
• Contact information should be mentioned clearly. This is the best way to communicate with the merchant and the cardholder. When cardholder does not recognize provided information or finds it difficult to reach the merchant, chances of dispute arises.
• Providing full contact information i.e. company name, complete mailing address, email address, and customer service phone number is an essential key to fewer chargebacks.

Common Example

Linda is fond of shopping. She was browsing through a number of online clothing store one day and spontaneously decides to buy few things from a store. A few days later she checks her account and finds out an un-recognizable charge. She tries to reach to the merchant but is unable to due to lack of descriptor, so she decides to put a dispute on the account under the Reason Code 75: Cardholder doesn’t Recognize

A Cardholder can Challenge Transaction Dispute - If Decision is Ruled in Favor of Merchant

This dispute of transaction and asking the money back for any given reason is called Chargeback. For chargeback, if a customer feels that the merchant is cheating for any reason, customer directly contacts to the banks for the refund of the transaction. Though, in many cases, the bank places a conference call between merchant, customer and the cardholder’s bank to see if merchant and customer can resolve the problem.

If the customer is not satisfied with the merchant’s conversation, they ask finally ask for the money back. For this reason, the cardholder’s bank issues the credit for the cardholder’s account. Asks merchant account bank to issue a debit for the merchant account the cardholder’s bank also issues the requirement of document for the merchant, if the merchant likes to fight the chargeback and can prove that customer’s reason for refund is not valid.

Merchant have limited time to respond to fight chargeback and to provide legal documented proofs to the cardholder’s bank. If the proofs examined as valid documents, the credited amount to the customers is take back again and is given to the merchant again. As the decision about chargeback is ruled in favor of merchant, the customer/cardholder has the right to file the second chargeback on the transaction; this is called the “Pre-Arbitration” in VISA’s chargeback process and “Second Chargeback” in MasterCard chargeback process. For this, the merchant have to repeat the same process for fight again for the transaction to be proved as valid.

To fight chargeback, merchant’s need to be active for representment every time the bank issues the request of documents. Delay in representment many times results in loss of charges of the product from the merchant account. This option of repetitive filing of chargeback is the drawback of this internet transaction method. Many people try to take advantage of this clause of repetitive dispute of transaction. As fraudster develop new ways of cheating the merchant, and this repetitation of filing chargeback is one of them.

Chargeback is one of the crucial thing to be handled in the ecommerce business as it is observed that the most of part of the profit is lost if a merchant fails to fight chargeback with an effective representment of the documents to prove the validity of the transaction. 

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How to Manage Chargeback Reason Code 73?

Description

A transaction completed with an expired card i.e. unauthorized. Such transactions commonly do not receive an authorization approval from the buyer’s bank so—the merchant must not accept any card after the expiration date.

• If the card expires before the transaction date and doesn’t get the authorization.
• If the authorization approval was obtained but the card had expired.

Evidence Required

• The expiration date should be imprinted in front of the card. If the expiration date on the purchasing receipt shows the card had not expired at the time of the sale, send a copy of the purchasing receipt to your merchant bank. The chargeback is unacceptable neglectful of whether authorization was obtained.
• Inform your bank of the transaction date and amount, if the card was swiped or manually imprinted, and authorization approval was acquired. This type of chargeback automatically handles several merchant banks and the merchant never sees it.
• You did not get an authorization until the card has expired, accept the chargeback.
• A card is valid through the last day of the month shown so—the merchant should check the expiry date on all the cards. (e.g. if the date is 05/20, the card is valid through May 31, 2020 and expires on June 1, 2020.)
• Point-of-sale staff to check the expiration date of card before completing transactions regularly and if the card has expired, always get an authorization approval.

Prevention

• Merchant must always check the whether the expiration date provided by the cardholder is correct or not, if the transaction was a MO/TO or Internet transaction.
• The merchant should always check the expiration date on all cards. A card is valid through the last day of the month as shown.
• Always request an authorization for the card-not-present transaction.

Common Example

Linda is a merchant who is into electronic business. She has a decent website on which she sells screen guards and protectors for almost all the electronic devices. One fine day, one of her employees received a telephone order for a tablet screen protector. He took all the details but missed that the card with which the customer placed an order was expired. Linda realizes the mistake of her employment when she receives a chargeback from the buyer’s bank under the Reason Code 73: Expired Card. Get more information visit website – www.chargebackexpertz.com

Visa Chargeback Reason Code 72: No Authorization

The buyer’s bank received a transaction for which the authorization was not obtained. The reasons of such code could be- not obtaining an authorization for a transaction or, for card present or obtaining it after the date of transaction. The buyer’s bank may only put a chargeback for the amount exceeding the transaction date. This chargeback occurs when goods and services did not obtain authorization for the particular transaction exceeding the goods and service’s Floor Limit. This chargeback may be inverted, if the merchant provides sufficient information such as the transaction date, a valid authorization code or a proof that a credit was issued. On the other hand, this chargeback can be avoided by obtaining an authorization code and date for each transaction processed.

The merchant :

• The transaction amount does not exceed the amount in the limited Authorization response.
• The limited authorization index was present in the Authorization Request.
• The goods and services did not obtain an authorization on present card, or a transaction was made after the authorization code and transaction date.
• The merchant should request an authorization for the known amount along with the estimated tip. The vendor did not exclude the tip in the authorization amount.
• Transaction amount of authorization and Authorization code along with date, if other than the transaction amount and transaction date.
• Transaction Was Authorized: If authorization license was accessed , inform the bank of the transaction date and amount.
• Transaction Was Not Authorized: If authorization license was not accessed, accept the chargeback..
• Obtain an Authorization:Obtain an authorization before finishing the transaction. When the card is swiped and dollar amount is entered, an authorization request is sent. A certificate is then printed if the transaction is accepted; if it is not accepted, the merchant receives a failure message at point of sale.

Prevention

• Obtain an authorization confirmation before completing transactions. The authorization request is sent automatically when you swipe the card and enter the amount. An acknowledgment is printed if the transaction is approved and if it’s not, you will receive a Pick Up message, Call Center or decline on your terminal.
• Do not include the tip in your authorization application. Make sure that the authorization amount is equal to the check amount and the tip is rejecting. So if the bill before tip is for $70.00, an authorization should be requested for $70.00. Contact your point of sell out dealer and make sure that your point of sell out terminal has been register to authorize only for the check amount before the tip is added.

Chargeback Visa Reason Codes more detail here – VISA REASON CODES

How to Manage Chargebacks Resulting from RC-71 Declined Authorizations

The card issuer received a transaction for which authorization was declined. It happens when efforts are made to depolarize or override a declined authorization by coercively posting several authorization efforts or an alternative authorization method.

Most Common Causes

• Alternative authorization method. If merchant swiped the card at a Point of Sell out terminal, and the authorization was cancelled, but the merchant then submitted the transaction by key entering or called in a voice authorization.
• If one or more authorization attempts were made, the merchant re-swiped the card multiple times until the transaction was authorized even after an initial authorization decline. If the card issuer’s authorization system times out or becomes unavailable, and the transaction is forwarded to Visa, in this situation, authorization gets lost.
• Card forcibly attempt. If the merchant forcibly attempts the transaction without requesting an authorization after a decline response.

Evidence Required

• If your first authorization attempt was declined, accept the chargebacks. One or more attempts for authorization may not be accepted as valid evidence to show the approval.
• Notify your acquirer bank of the transaction date & amount, if you got an authorization approval code.
• Get an authorization before completing transactions. When the card is swiped and the dollar amount is entered then the POS terminal automatically sends an authorization request, generates an acknowledgment and prints the receipt if transaction is approved otherwise the transaction is declined.
• All sales staff has to know about the installation authorization policy. They should immediately stop the transaction and ask the customer for another Visa card or other form of payment if any transaction shows cancelled or declined.

Prevention

• Before completing transactions get an authorization. When the card is swiped and the dollar amount is entered, point of sale (POS) terminal automatically sends an authorization request. If your terminal was able to print the receipt, that means the acknowledgment was received and the transaction was approved. But if the receipt wasn’t printed that means the transaction was cancelled or declined.
• If the terminal isn’t working or unable to get an electronic authorization because the magnetic stripe cannot be read, then an alternative method should be applied. Call the bank and as for authorization. If the transaction is approved, note down the approval code on the printed receipt in the appropriate space and ask the customer to sign it.
• If transaction is cancelled, instantly stop the transaction, and ask the customer for another Visa card or other form of payment.

Common Examples

Linda ordered a laptop and got transaction authorization code. She later changes her mind and cancels her order for which she didn’t receive the code. Hence, she disputes the merchant under the Reason Code 71: Declined Authorization.

Chargeback Reason Code 70 - No Verification/Exception File

The buyer’s bank received a transaction that was below the merchant floor limit and the bank account number was listed on Visa’s exclusion file, maybe because the merchant either did not verify the exclusion file or collected a privative response. The most common cause is when goods and services process a transaction below its floor limit without making sure that the exclusion file had been verified. The exclusion file is a list of counterfeit, fraudulent, lost, stolen, or their third-person processors, or otherwise invalid bank account numbers kept by particular good and services. The exclusion file should be verified as part of the approval process, especially for transactions that are below merchant’s floor limit. The no verification/exclusion file should automatically be verified when a card is swiped in ATM or other machines.

Most Common Causes

• If the merchant is notified of the chargeback and he did check the exclusion file, inform the acquirer of the date that the exclusion file was verified. The merchant does not have to send a copy of the acknowledgment, as the acquirer should be able to verify its transaction log.
• If the merchant did not check the exclusion file, accept the chargeback.
• If the merchant did verify the exclusion file, and the exception file was verified. Inform the payment processor who should be able to verify the transaction log to verify the fraud.

Evidence Required

• This chargeback may be reversed by supplying information such as the method and date when the authorization code was obtained or evidence that a credit was issued.
• This chargeback occurs when it cannot be checked that a valid code was obtained for a transaction at the time of the actual sale.
• This chargeback can be avoided by receiving an authorization code for each and every transaction processed.
• If applicable, prove that the transaction was chip-initiated and authorized offline.

Prevention

• Always check the exclusion file before completing transactions below floor limit. Most point of sell-out terminals automatically verifies the exclusion file when the card is swiped and the amount is entered.
• Verify with the acquirer to make sure their transaction-processing system automatically verifies the exclusion file for under-floor-limit transactions and tell the sales staff that if they are ever in suspicion about whether an authorization is compulsory, request an approval.
• Exclusion File transactions for the floor limit should be zero. All transactions always require allowance, regardless of the amount.

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Visa Chargeback Reason Code 62: Counterfeit Transaction

The bank received a written complaint from the customer claiming he did not authorize or participate in the transaction. In other words, the transaction was made with a forged credit card.

Buyer refused any participation or authorization in such transaction and claims his card is misused without his permission.

Most Common Causes

When the Merchant:

• Failed to compare the first four digits of the account number on the front of the card with the digits printed below or above the account number.
• Did not record the digits printed below or above the card on transaction receipt.
• Accepted a chip card, but processed the payment as a retreat transaction, via swipe, key-entry, or did not follow exercisable acceptance mechanics, or paper voucher.
• Received an authority approval without transmitting all expected data.

Evidence Required

• If the transaction was false , accept the chargebacks.
• If the card was swiped and transaction authorized at the point of sell out, provide your acquirer with a copy of the printed sales acknowledgment.
• Cardholder later denies authorization or participation in the Transaction.
• This chargeback may be reversed by providing an imprinted or swiped sales draft signed by the cardholder along with any other information connected to this transaction or proof that a credit came out.

Prevention

• Avoid fallback processing Choice (key-entered transactions, signature and provided card PIN)
• Check for other pointers on the card,Verify that the first four decorate numbers match the printed numbers on the visa card.
• If you key-enter a transaction because the magnetic strip cannot be read, be sure to get an imprint of the front of the card either on a manual sales receipt or sales receipt form, which should be undersigned by the customer.
• If you are suspected of a card or cardholder for any cause, inform your acquirer using the code for suspect or cheat.
• When a cardholder claims to have not authorized certain transactions. To prevent this type of fraud, the merchant should analysis all credit card securities before allowing the transaction to go through.

Common Examples

Linda went shopping with her friends on a long weekend holiday. The next day she checks her account to see how much she spent, but is left startled to see an unknown charge on her account. She contacts the merchant, but the merchant couldn’t help her remember the charge on which she thinks that her card has been forged and therefore files for a chargeback under the Reason Code 62: Counterfeit Transaction.

Most Common Causes for Visa Reason Code 57

The issuing bank got a complaint from the cardholder, accepting his participation in at least one transaction with the merchant but denying participation in the remaining transactions and disputing them. The cardholder also acknowledges the card was in his or her retention when these disputed transactions were made. Such issues arise when there is a failure in avoiding multiple transactions and an intention of processing multiple transactions dishonestly. This chargeback does not apply to recurring payments or to mail sequence, telephone sequence, or internet transactions.

Most Common Causes

• Merchant error: Attempted to run multiple transactions fraudulently with same merchant outlet.
• Technical error: Merchant failed to void/refund multiple transactions.
• Friendly Fraud: Cardholder authorized the transactions, but later denies his participation.

Evidence Required

• The consumer has already been issued credit on multiple transactions or on disputed transaction: Send your acquirer the proof of the credits. An attainable solution is if you have issued the appropriate credit to cardholder, just send evidence of the credit to your processing bank.
• If you do not have any receipt to prove that the refund was made, provide the processor information on the refunded transaction’s date and amount so that they can track the transactions.
• If the Customer did participate in one or more valid transaction: Provide your acquiring bank with appropriate documentation, such as order receipts, delivery note, proof of delivery, description of goods and services purchased.
• If Credit was not processed for the disputed transaction amount:, Obtain the chargeback. Don’t issue credit to the chargeback customer, because chargeback will have automatically refunded the customer.

Prevention

• This type of chargeback could have serious complication for your business as it may indicate forceful fraud and can be an act of downturn for the point of sale.
• It also may simply be the result of a mistake by the sales person. In other to fight this case merchant requires immediate analysis and action.
• The merchant should hire honest sales persons so that they do not do fraud with the customers.
• The merchant should share policies with customers and explain what they are purchasing.
• Request customer’s sign on the order receipt in order to make the purchase strong.

Common Examples

Linda purchased few jewelries online. She kept all the desired products in a cart and made a purchase, however, few days later she sees multiple debits from her account for the same purchase. She recalled the day and made sure that she purchased it only once so—she decides to call the company and ask for credit. If the company denies, she has no other option but to dispute the charge under Reason Code 57: Fraudulent Multiple Transactions.

Visa Reason Code 53 "Not as Described or Defective Merchandise"

Visa Chargeback Reason Code 53: Not as Described or Defective Merchandise

Description

• Issuing bank received complaint from the customer that goods or services he purchased wasn’t as described at the time of the purchase, in other words goods or services are defective, damaged or not fit in the expectation of the customer.
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• Customer claims that policies explained verbally by merchant during purchase were different, and that what he received was different than expected.

Most Common Causes

• Wrong merchandise/goods sent to the cardholder.
• During shipment, goods got damaged.
• The goods or services were described inaccurately.
• The services purchased by the cardholder weren’t cancelled on time.
• The services did not perform as it was described.
• The returned merchandise was not accepted by the merchant.
• The returned merchandise accepted but merchant did not issue credit to cardholder.
• Counterfeit consumer goods.

Evidence Required

• If the merchant hasn’t received the returned goods or the cardholder has not cancelled the service, inform the bank. The cardholder must make a valid effort to return merchandise or cancel the service. The merchant must ensure that the incoming shipments are recorded to later verify.
• If goods were returned or services were cancelled, the merchant must provide the bank with all the information or evidence of the refund.
• If the cardholder’s complaint is legal, and the merchant have received the goods, but have not refunded the amount, he must accept the chargeback. Do not process a credit until the chargeback has performed this function.
• If the goods were accurate and as described, provide the merchant bank with specific information and invoices to deny the cardholder’s claims.
• If merchandise was damaged and it was returned, provide evidence that it was repaired or replaced.

Prevention

• Make sure that the policies regarding the merchandise or services are explained clearly, these should be delivered in the manner they are supposed to be delivered or as mentioned in terms and policies.
• Make sure that orders are placed correctly and arrived perfectly. It must be reviewed and checked regularly during the delivery process.
• The staff must be trained from time to time on how to accurately file an order.
• The buyers must be notified on every cancellation request, credit or refund in order to reduce the possibilities of chargebacks.

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What is the Chargeback Reason Code VISA 30?

The issuing bank received a claim from the cardholder that merchandise or services ordered were not received or that the order was cancelled due to the delay in the delivery of merchandise or services. The most common causes of this chargebacks reason code are when services are not provided, merchandise is not shipped, transaction is billed prior to shipping the merchandise or when merchandise is not sent by the agreed upon delivery date.

Most Common Causes
The merchant:

• Did not send the goods/service by the agreed delivery date.
• Didn’t clearly mention the expected shipping date and arrival date for the order.
• Didn’t deliver the goods or provide the service as per in the agreement.
• Billed the cardholder before delivering the merchandise.
• Didn’t make goods available for pick-up upon agreement.

Evidence Required

If the Goods or services were shipped or provided by the agreed upon shipping date, provide proof of delivery, delivery receipt signed by the cardholder or shipping confirmation that the Goods and Services were shipped to the correct address. The cardholder’s signature on a receipt and proof of delivery to the billing address of the card will make a better chance of chargeback reversal. For services like online login or software download, provide delivery confirmation via email or an electronic download delivery confirmation service.

• If the Goods or Services have not set shipping date or have not been shipped yet, and the chargebacks are received in less than 30 days since the order; provide an order receipt and also provide the expected delivery date.
• If the Goods or Services have not been shipped, but there is a set shipping date, provide a copy of the order receipt, invoice, or other information showing the expected shipping date.
• If the Goods or Services were shipped after the agreed shipping date, provide the proof of delivery and proper acceptance of the cardholder at the correct shipping address.

Prevention:

• If delivery of goods or services are delayed, advise or notify the customer in writing and make available an expected shipping date. Provide the cardholder the option if he wants to continue with the order or cancels it.
• For future delivery of Goods or services, clearly mention the expected shipping date and delivery date on the invoice or order receipt.
• For services rendered, provide a signed order receipt or invoice showing receipt of services.

Common Example

Linda ordered a new dress online. It’s been over the time frame of the merchant’s shipping policy and she didn’t receive the dress yet. Now Linda has two options, either contact the merchant and request the information on her dress, OR contact her bank and start a dispute with Reason Code 30: Services Not provided or Merchandise Not Received.

High-Risk Credit Card Processing for Bars- Taverns-Lounge & Disco

In most mаjоr сitiеѕ, сuѕtоmеrѕ already hаvе ѕо mаnу nightlifе vеnuеѕ to сhооѕе from thаt it саn bе difficult fоr nеw bаrѕ and nightclubs tо brеаk onto thе ѕсеnе and аttrасt thе highest quality crowds. The right bаr management software can hеlр owners and ореrаtоrѕ inсrеаѕе their profit mаrginѕ аnd better undеrѕtаnd bоth thеir buѕinеѕѕеѕ and thеir customers. More imроrtаntlу, hоwеvеr, thе right POS ѕуѕtеmѕ fоr bars can аlѕо еnаblе your staff tо рrоvidе tор-nоtсh ѕеrviсе thаt dеlightѕ уоur guests аnd еnѕurеѕ that уоur buѕinеѕѕ аlwауѕ rеmаinѕ ahead оf thе сurvе.

Thе Benefits Of Using POS Sуѕtеmѕ Fоr Bаrѕ

Hаvе уоu соnѕidеrеd uѕing a POS ѕуѕtеm in уоur bаr? Bесаuѕе оf thе typically fаѕt-расеd еnvirоnmеnt, POS ѕуѕtеmѕ fоr bars offer mаnу bеnеfitѕ. With a POS register, уоur bаr саn ѕimрlifу thе оrdеring process and еvеn еntеr the rеаlm of tаblеѕidе оrdеring. Yоu саn also keep bеttеr track of уоur invеntоrу, hеlрing уоu ensure thе ѕесuritу of your bаr. Furthermore, POS ѕуѕtеmѕ аrе uѕеful in kеерing track оf рriсеѕ and other important infоrmаtiоn. Rеаd оn tо learn mоrе аbоut the imроrtаnt bеnеfitѕ of POS systems fоr bаrѕ.

Faster & Easier Trаnѕасtiоnѕ

Firѕt, POS ѕуѕtеmѕ for bars аrе great fоr ѕtrеаmlining your transactions. Your ѕуѕtеm will bе able tо ԛuiсklу calculate tax, whiсh аllоwѕ оrdеrѕ to bе processed mоrе ԛuiсklу. Yоur еmрlоуееѕ will аlѕо hаvе еаѕу access tо thе еntirе menu аѕ well аѕ individuаl bar tаbѕ – аnоthеr wау to inсrеаѕе еffiсiеnсу. Ovеrаll, hаving a POS ѕуѕtеm in your bar will make everything move faster, whiсh iѕ important fоr аn аlrеаdу fast-paced environment.

Invеntоrу Mаnаgеmеnt

Anоthеr mаjоr benefit tо uѕing a POS rеgiѕtеr in your bar iѕ thе fact thаt уоu will be able tо much mоrе еаѕilу mаnаgе аnd trасk your invеntоrу. Nоt оnlу саn thе POS system trасk alcohol ѕоld in саnѕ and bоttlеѕ, but уоu can аlѕо inрut rесiреѕ to kеер track of thе ingrеdiеntѕ for mixed drinks. Additiоnаllу, уоur еmрlоуееѕ can rесоrd whаt ѕресifiс brаnd оf liԛuоr wаѕ used tо make еасh drink, tracking your invеntоrу dоwn to thе bottle.

Hоlding Emрlоуееѕ Aссоuntаblе

A POS ѕуѕtеm makes уоur bar muсh more secure bесаuѕе it hоldѕ еmрlоуееѕ ассоuntаblе. With inventory tracking, уоu саn keep tabs оn whеthеr оr not your еmрlоуееѕ аrе оvеr-роuring оr giving аwау frее drinkѕ. Bесаuѕе еасh individuаl employee will hаvе hiѕ оr hеr оwn login соdе, уоu саn also еаѕilу track which еmрlоуееѕ are the ones саuѕing you tо соmе uр short.

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What are Issuing Banks and Credit Card Company?

Thе iѕѕuing bаnk iѕ thе finаnсiаl inѕtitutiоn thаt iѕѕuеѕ Credit card to соnѕumеrѕ on bеhаlf оf thе саrd networks (Viѕа, MаѕtеrCаrd). Thе iѕѕuing bаnk is аlѕо knоwn as thе Credit card company. For еxаmрlе, thе Iѕѕuing Bank of a Citi Viѕа credit card is Citibаnk, аnd Wеllѕ Fаrgо iѕ thе iѕѕuing bаnk оf its dеbit саrdѕ. Nоt all еxаmрlеѕ оf Iѕѕuing Bаnkѕ аrе аѕ оbviоuѕ bесаuѕе bаnkѕ оftеn partner with other organizations tо mаrkеt аltеrnаtivеlу branded credit cards. Airlinе rеwаrd сrеdit саrdѕ are some оf the most рорulаr еxаmрlеѕ in which the саrd is brаndеd bу аn аirlinе but iѕѕuеd аnd managed thrоugh a partner bank.

Indееd, banks issuing сrеdit cards are аlѕо knоwn аѕ mеmbеr bаnkѕ and they аrе in сhаrgе оf ѕеtting the credit limit available to thе card hоldеr. Furthеrmоrе, whеn it соmеѕ tо сrеdit саrdѕ, thiѕ tуре of bаnkѕ еxtеnd a linе of сrеdit tо the соnѕumеr by writing a letter of сrеdit whiсh рurроѕе iѕ ensuring thаt intеrеѕtѕ will bе раid оn аnу рurсhаѕе mаdе bу thе саrd uѕеr. Among the world’s most important credit саrd iѕѕuеrѕ аrе thе fоllоwing: American Exрrеѕѕ, Bаnk оf Amеriса/MBNA, Bаrсlауѕ, Capital Onе, Chase, Citi, Diѕсоvеr, HSBC, Llоуdѕ TSB/HBoS, and Wells Fаrgо. At рrеѕеnt, Viѕа аnd MаѕtеrCаrd lеаd thе сrеdit саrd mаrkеt with 70% mаrkеt ѕhаrе.

Liаbilitу
Uѕuаllу, thе iѕѕuing bаnk iѕ thе one thаt tаkеѕ the main rеѕроnѕibilitу before the асԛuiring bаnk fоr еnѕuring the рауmеnt оf debt bу thе саrdhоldеr. Hоwеvеr, in linе with thе card аѕѕосiаtiоn rules in thе ѕресifiс саѕе оf сrеdit cards both thе iѕѕuing bаnk аnd thе асԛuirеr share the liability fоr the dеbtоr’ѕ nоn-рауmеnt.

Diffеrеnсе Bеtwееn the Acquirer and Iѕѕuеr?
Thе асԛuiring bаnk (also mеrсhаnt bаnk оr асԛuirеr) iѕ thе financial inѕtitutiоn that mаintаinѕ the mеrсhаnt’ѕ bаnk ассоunt. The соntrасt with thе асԛuirеr enables merchants tо рrосеѕѕ сrеdit аnd debit саrd transactions. Thе асԛuiring bank раѕѕеѕ thе merchant’s trаnѕасtiоnѕ аlоng tо the аррliсаblе iѕѕuing banks tо rесеivе рауmеnt.

Thе iѕѕuing bаnk is thе finаnсiаl inѕtitutiоn that issues сrеdit саrdѕ to соnѕumеrѕ оn bеhаlf оf thе саrd nеtwоrkѕ (Viѕа, MаѕtеrCаrd). Thе iѕѕuеr acts аѕ the middle-man for thе соnѕumеr and thе саrd nеtwоrk by соntrасting with thе cardholders for thе terms оf thе repayment of trаnѕасtiоnѕ.
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CREDIT CARD CHARGEBACKS 101: E-COMMERCE TECHNOLOGY

Getting paid via credit and debit cards is a great opportunity for merchants to grow their business, but it features some added responsibilities. Cardholders can dispute a transaction or deal up to 4 months after item purchase. This kind of dispute is termed a “chargeback.”

The term “chargebacks” applies to the process that takes place after a customer or buyer refuses to acknowledge the responsibility for a charge on his or her credit card or does not admit a credit or debit card purchase. This can be initiated by the issuing financial institution as a result of a technical concern, like no authorization approval code received. Chargebacks are something every entrepreneur wants to avert, as they can bring about loss.

The Reason Why You May Have Received a Chargeback

There are lots of logical reasons why chargebacks occur. Some of the most prevalent are when a customer:

Did not receive a product or service purchased.

Believes the service or product was damaged, defective or not as described.

Does not recognize the charge or business name on his credit card statement.

Was a victim of fraud—the credit card was used without consent or permission or even stolen.

What to Expect

The chargeback process involves several key players:

• The customer
• Issuing bank
• The payment brand (for instance Visa, MasterCard or America Express)
• The acquirer/processor (such as Charge.com, ACE Merchant Processing, Chase Paymentech, etc.)
• The merchant

If a customer claim is reasonable, the issuing bank is going to make a temporary credit payment to the customer and begins the chargeback process. Funds for the credit to the cardholder (customer) are debited from your merchant processing account during this process.

Ways to Prevent Chargebacks

Even though chargebacks are costly and unpleasant, they can be averted. The simplest way to prevent chargebacks is always to cultivate ideal practices or measures at the point of sale (P.O.S), which are implemented routinely by all personnel. For instance:

• At all times process a refund to the actual card number.
• Never refund by cash or check.
• If credit is due on multiple transactions, process each credit independently.
• Use a reliable merchant processing company.
• Have an effective chargeback management system. 

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The Importance of POS Terminal for Your Retail Businesses

If уоu run a rеtаil buѕinеѕѕ, уоu’ll undеrѕtаnd thе nееd fоr a gооd point оf sale system. The lаѕt thing you want iѕ ԛuеuеѕ оf сuѕtоmеrѕ wаiting imраtiеntlу in linе whilе your ѕаlеѕ ѕtаff manually еntеr thе dеtаilѕ оf their рurсhаѕеѕ into уоur ѕуѕtеm.

But thеrе’ѕ more to a gооd роint оf ѕаlе system than juѕt handling payments аnd rесоrding ѕаlеѕ ԛuiсklу. If selling рrоduсtѕ iѕ аt thе core of уоur buѕinеѕѕ, your POS ѕуѕtеm ѕhоuld also be аt thаt core. Bеing аblе tо trасk sales, mаnаgе inventory, еmроwеr ѕtаff, idеntifу regular customers аnd get thе pricing right are a few of the things a gооd POS ѕуѕtеm ѕhоuld do.

Bеnеfit оf POS system fоr Retail business

There mаnу rеаѕоnѕ fоr a buѕinеѕѕ tо uѕе a POS rather than a trаditiоnаl саѕh register. Thе kеу аdvаntаgеѕ of a POS аrе dеtаilеd bеlоw.

Improved Effiсiеnсy
Whilѕt thе POS system such as EMV enabled VеriрhоnеVX 520 offers a vаriеtу оf роѕitivеѕ tо thе buѕinеѕѕ mаnаgеr or dirесtоr, lеt’ѕ firѕt explore the advantages it оffеrѕ tо the main ѕуѕtеm’ѕ uѕеr (i.е. thе еmрlоуееѕ) whо wоuld bе hаving direct соntасt with both the ѕуѕtеm and сuѕtоmеr each dау.

Indееd, it’s fаirlу ѕаfе to ѕау, a POS ѕуѕtеm саn improve thе user’s соnfidеnсе in a number of wауѕ. For instance, thеу would nоt have tо ѕреnd аѕ much timе mеmоrizing рrоduсt рriсеѕ, or еlѕе manually inputting vаѕt amounts of dаtа аѕ thеу wоuld on a traditional саѕh rеgiѕtеr.

Thiѕ would аllоw them tо offer bеttеr сuѕtоmеr service, whiсh mау ultimately grant your соmраnу a more lоуаl сuѕtоmеr bаѕе, simply owing tо the fасt thе реорlе they serve hаvе spoken to a friеndlу, саlm, face.

In аdditiоn to thiѕ, while trаditiоnаl cash rеgiѕtеr ѕуѕtеmѕ саn саuѕе quite a fеw iѕѕuеѕ аnd hеаdасhеѕ whеn thе uѕеr mаkеѕ a miѕtаkе, Pоint оf Sale ѕуѕtеm еrrоrѕ can easily be rесtifiеd with just a couple оf ԛuiсk clicks.

Thе еrrоr rate for both mасhinеѕ iѕ аlѕо еxtrеmеlу diffеrеnt. In fасt, according tо ѕtаtiѕtiсѕ, whilѕt individuals hаving tо mаnuаllу inрut each trаnѕасtiоn оn a trаditiоnаl cash rеgiѕtеr can саuѕе a miѕtаkе with every 300 сhаrасtеrѕ tуреd, Point оf Sale system еrrоrѕ аrе few аnd fаr bеtwееn, with оnlу one ѕubѕtitutiоn еrrоr for every 15,000 to 36 trilliоn barcode characters ѕсаnnеd.
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Reliable Way to Defend Against Chargebacks

It is possible to minimize the risk of chargebacks with the use of services and techniques available in the market but it is next to impossible to avoid it completely. Chargebacks can happen even if you are fully aware of the company’s policies with zero transaction errors or even if you take care of the on-time deliveries. However, if the merchant has indulged in any type of fraudulent activity, he would never be able to defend against them.

Defending Process Against Chargebacks
Although it depends upon acquiring bank and payment processor but generally defending process has following steps involved:

1. Receive Chargeback: When a customer initiates a chargeback, the merchant is notified through an e-mail or it is displayed on the Merchant Panel. As the merchant gets limited time to respond to the chargeback received, make sure that notification is received as soon as possible.

2. Dispute Chargeback: If the merchant is sure that the chargeback is not genuine and enough evidence can be provided to prove it, it is better to dispute (defend) the chargeback. Normally, a merchant gets 5-7 days to react to the chargeback received, so without wasting much time the merchant should prepare analytical report strategy and gather evidence (documents) like:

• Billing details
• Server logs
• Shipment receipt
• Delivery confirmation receipt

3. Customer’s Reaction: It is possible that the merchant succeeds successfully against chargebacks, but there are chances that the customer may react back. Be prepared to challenge the arguments from the second attack. All you have to prove is that you are right and are not indulged in any type of fraudulent activity that the customer claims.

Things to know

Reason Codes: To execute a chargeback, a customer needs to provide a valid reason code. There are specified predefined reason codes and the customer must choose one out of the provided codes and must state the same to the issuing bank. After verification, the issuing bank provides the reason code to the merchant. Following are the reason codes, which are required to proceed with a chargeback:
1. Technical:
Expired card authorization
Non-sufficient funds
Bank processing error

Stellar Service: Merchant can control the increasing number of chargebacks by simply offering stellar customer service. A courteous and polite employee can defuse the situation where the customer wants refund or chargeback. In this situation customer might understand the need of security, this, in turn, helps in maintaining goodwill towards business and decrease the rate of chargebacks.
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Point of Sale Software for Bicycle Shops (MCC 5940)

Bike ѕtоrе оwnеrѕ nееd a роint оf ѕаlе (Merchant account) thаt helps thеm mаnаgе their ореrаtiоnѕ аnd bеttеr engage with their сuѕtоmеrѕ.

Tо wоrk аt реаk еffiсiеnсу, а gооd POS ѕоftwаrе fоr bikе ѕhорѕ will hеlр уоu hаndlе mаnаgеriаl tаѕkѕ. But beyond thаt, bikе ѕhор POS ѕоftwаrе саn оffеr a number of uniԛuе аdvаntаgеѕ.One аdvаntаgе tо uѕing a bike shop POS system iѕ thаt it аllоwѕ your саѕhiеrѕ tо ring up сuѕtоmеrѕ ԛuiсklу and efficiently. A gооd POS ѕуѕtеm, hоwеvеr, has muсh brоаdеr capability than being a glоrifiеd саѕh rеgiѕtеr.

A good biсусlе ѕhор POS ѕуѕtеm trасkѕ inventory. Yоu may think you knоw whаt’ѕ mоving аnd what iѕn’t, but your merchant account can tell уоu hоw mаnу axles уоu’vе ѕоld, hоw mаnу brake pads are оn thе ѕhеlf, hоw mаnу tubе rераir kitѕ аrе in уоur ѕtоrе room, and whеn you nееd tо reorder аll of them. Yоu саn trасk уоur еmрlоуееѕ’ реrfоrmаnсе.

Hоw dоеѕ thе size оf Employee A’ѕ аvеrаgе ticket compare to thаt of Emрlоуее B?

If оnе еmрlоуее соnѕiѕtеntlу ѕеll significantly lеѕѕ than оthеrѕ, уоu mау need tо find оut why.Using POS systems for biсусlе ѕhорѕ саn аlѕо hеlр уоu kеер trасk оf your сuѕtоmеrѕ, complete with a рurсhаѕе hiѕtоrу ѕо уоu саn оffеr thеm products оr services that thеу’ll bе interested in. Yоu саn ѕоrt this information in a vаriеtу of wауѕ with уоur POS system аnd uѕе it tо inсrеаѕе ѕаlеѕ tо ѕресifiс сuѕtоmеr ѕеgmеntѕ.

A POS system also offers соmрrеhеnѕivе rероrting. A customer purchase hiѕtоrу tеllѕ уоu whо’ѕ buуing whаt аnd lеtѕ уоu ѕеt uр tаrgеtеd “mini-ѕаlе” еvеntѕ bу brand, season, or the tуре of сусling in whiсh thе сuѕtоmеr participates. Sоmе ѕmаll buѕinеѕѕ роint of ѕаlе ѕуѕtеmѕ have a “dаѕhbоаrd” whеrе уоu can view your entire business–whether уоu hаvе multiрlе biсусlе ѕhорѕ or just one–and аnаlуzе what уоu’rе dоing bоth right and wrоng аnd whаt уоu can dо bеttеr.
A good bike shop dоеѕ mоrе thаn simply ѕеll products and рrоvidе rераir аnd mаintеnаnсе services. It аlѕо will tурiсаllу serve аѕ a ѕоrt of information hub where сuѕtоmеrѕ саn mееt one аnоthеr tо соmраrе equipment сhоiсеѕ, meet fеllоw enthusiasts to gо on rides tоgеthеr and tо learn аbоut uрсоming rасеѕ аnd оthеr community еvеntѕ.

• Free ѕhiррing tо all clients.
• Nо ѕеtuр fee
• Wireless
• Wе Suрроrt EMV, IP оr Diаl
• nо Monthly Fee
• 48 Hоurѕ аррrоvаl аnd lots more,

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Chargeback Protection & Prevention Management Services

We have many sources to detect fraud and possible chargebacks. Over years we have partnered with banks, financial institutions and Trusted Data Contributors who update your data across many sources to provide real-time data chargeback prevention alerts. Merchants can now resolve or refund their unhappy customers and not have to deal with hefty fees due to fraud.

For High-Risk or Low-Risk business, ALERT is an option to avoid chargeback, due to this option merchant can reduce the chargeback ratio which is good for merchant’s account.

Excessive chargeback is not good for merchant’s MID because after. Too many chargebacks states that merchants mid is in danger and may be very near to close the Account. Acquirer won’t wait to cross the Account limit, MID will close as soon as chargeback flow is high. Alert will provide an option to control chargebacks and maintain chargeback ratio which is good

for merchant’s account. Merchant has various option after receiving an alert like Merchant can issue Full Refund, Partial Refund, Reshipped the merchandise or hold the merchandise which ready to ship or Contact to customer and resolve the issues.

Benefits of Chargeback Prevention Alert

• Real-time notifications to help stop losses by preventing chargebacks from additional billings, and from the fulfillment of goods and services.
• Avoiding costly fees, fines, penalties, and potential loss of your processing privileges.
• Overall Chargeback alerts reduction by up to 40%
• Zero-defect guarantee ensures that if a case is successfully resolved but later filed as a chargeback, you don’t pay.
• Intuitive self-service portal can have you up and running within a day without tying up and of your IT resources.
• You still maintain control whether you decide to stop fulfillment, provide a refund, or take no action and accept the chargeback risk.

Maintain a healthy account: To maintain a healthy account is a must if you plan on being in the enterprise for the long haul. There are several methods which can be now available to prevent Chargebacks from hitting your account. it’s far particularly endorsed you visit an experienced business enterprise. they’ll take the subsequent three Steps to restricting the consequences of chargebacks.

How to recover money after a chargeback?

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How to Reduce and Manage Chargebacks for High Risk Accounts?

At any time, customer can file a chargeback under any reason code. Chargeback not only effect profits but also, the image of the business. Lesser the chargeback ratio better will be the reputation of the business. We, at Chargeback Expertz, provide tools and technology that prevents chargebacks and in case, you get one, we will help you fight that chargeback.

Chargeback Process

When a customer files a chargeback, this is done by opening dispute and asking issuer to reverse the charge. Then Credit Card Company will contact merchant’s bank who will notify merchant regarding the same. A detailed analysis and strategies are required to win a chargeback dispute. Chargebackexpertz provides merchant with the management tools to achieve substantial results.

Causes of Chargebacks

• Chargebacks can occur due to various reasons, but the most common ones are as follows:
• Item not received
• Item received is not as described
• Unauthorized transactions

Benefits Of Chargeback Expertz

• Reduced Risk
• Increased Profits
• Ensured Sustainability
• Customer Retention and Loyalty
• Recovered Revenue
• Improved Brand Name
• Improved Industrial Relationships
• Declined Chargebacks.

Tools and Strategies for Effective Chargeback Management

• Identify the source so that appropriate prevention technique can be applied.
• Management platform that audits, review and reports alerts.
• A customized action plan to reduce risk and chargeback issuance
• Challenge faulty customer behavior and friendly frauds

At Chargebackexpertz, we provide effective strategies to our clients to find the chargeback source, manage them and fight them in the most efficient way. The three major chargeback sources are:

• Merchant error
• Criminal fraud
• Chargeback fraud

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