Stuck in Cob Web of Friendly Chargebacks?

Yes!! Cobwebs are the worst thing to get out of form, scientifically also and practically also. The same happens with the chargebacks also. Chargebacks are the worst thing from which the merchant is fed up. Chargebacks are the unpredictable, merchant’s half concentration diverts when he sees chargebacks.

Friendly Fraud

Merchants can’t figure out the friendly chargebacks easily, they need special assistance for the same. Merchants work is to have a proper Merchant Account maintaining it through proper back-ups like having a proper Chargeback expert team that can easily identify the threats for their security.

How to avoid Friendly Fraud

You never know what is behind the mask!! People try to cheat the merchant and grasp all the benefits as much as they can. It’s hard to find the person but ya not impossible.

Here are some Keys to unlock the door

1.Terms at the time if checking out the site:

The major area where you can control fraudulent is by adding up the terms and conditions, this will actually let the fraudsters think twice to make any fraud in the future, if they accepted the terms then it’s a time where you can stand in the future for your right.

2. Review the bad customers list thoroughly:

There are always good and bad people in which a merchant deals with it every day. Bad is good at times!! As merchant get to learn many things after that, keeping an eye on negative customer list it will help you in preventing friendly fraud-do it wisely.

Before, following the same you should go through the manual of customer laws.

3.Trace the sale follow-up:

The merchant should trace the payment until the delivery and keeping it safe all through. The merchant should cover when and how the product is delivered. Keeping the receiver signature makes their leg strength as it gives the strong proof out of it.

These heads should always run in a merchant’s mind, it’s quite tough for the merchant to balance between the chargeback and maintaining the business health.

The merchant should always look for an expert service so the burden is divided.

Chargeback Expertz not only takes your pain in hand but also helps you in healing. For your assistance we are here, call us on +1 855-465-4723 Or mail us at  app@chargebackexpertz.com.

Visa Chargeback Reason Code 77- Non-Matching Account Number

An account number on which a transaction is processed by the merchant is not recognized or matched with any account number on the card issuer master database. Such cases normally arise when the key-entered accounts, account numbers through telephone, emails and online are recorded incorrectly.

Most Common Causes

Incorrect account information recorded in a mail-order, telephone order and/or any other online purchase.
Incorrect account information entered manually while processing a transaction.

Evidence Required

• If Information from the Documents can be Verified:If the merchant can transfer documents such as a print of the credit card which identifies that the credit card charged has the correct card number.
• If Account Number Matches:If the account number on the order receipt matches the account number on the chargeback, and the transaction received an authorization approval, give the charge back to the acquiring bank and request the bank to include the authorization log for this transaction when giving back to the card issuer.
• If Account Number Doesn’t Match: If the account number on the order receipt does not match the number on the chargeback, accept the chargeback. In this situation, the merchant can process and submit a new transaction with the correct account number within 30 days of the original transaction and must make sure to request an approval code.
• If the Transaction Wasn’t Authorized:If the account number on the order receipt does not match the account number on the chargeback, and the transaction was not authorized by a mail-order or telephone order, the merchant must accept the chargeback.

Prevention

• If an electronic machine or the terminal cannot recognize/read the card’s magnetic strip, request authorization by key-entering the account number. Be sure the key-entered account number matches the account number on the card. Use a manual printer to print the information from the face of the card at the order receipt that is signed by the cardholder.
• Suppose the terminal is not working, call the center for authorization approval and mention approval code on the order receipt in the space provided. Use a manual printer to print the information from the face of the card at the order receipt that is signed by the cardholder.
• If the merchant has done payments by phone then he must confirm or verify the account number again to the customer to make sure that the account number is recorded correctly.

Chargeback Reason Code 70 - No Verification/Exception File

The buyer’s bank received a transaction that was below the merchant floor limit and the bank account number was listed on Visa’s exclusion file, maybe because the merchant either did not verify the exclusion file or collected a privative response. The most common cause is when goods and services process a transaction below its floor limit without making sure that the exclusion file had been verified. The exclusion file is a list of counterfeit, fraudulent, lost, stolen, or their third-person processors, or otherwise invalid bank account numbers kept by particular good and services. The exclusion file should be verified as part of the approval process, especially for transactions that are below merchant’s floor limit. The no verification/exclusion file should automatically be verified when a card is swiped in ATM or other machines.

Most Common Causes

• If the merchant is notified of the chargeback and he did check the exclusion file, inform the acquirer of the date that the exclusion file was verified. The merchant does not have to send a copy of the acknowledgment, as the acquirer should be able to verify its transaction log.
• If the merchant did not check the exclusion file, accept the chargeback.
• If the merchant did verify the exclusion file, and the exception file was verified. Inform the payment processor who should be able to verify the transaction log to verify the fraud.

Evidence Required

• This chargeback may be reversed by supplying information such as the method and date when the authorization code was obtained or evidence that a credit was issued.
• This chargeback occurs when it cannot be checked that a valid code was obtained for a transaction at the time of the actual sale.
• This chargeback can be avoided by receiving an authorization code for each and every transaction processed.
• If applicable, prove that the transaction was chip-initiated and authorized offline.

Prevention

• Always check the exclusion file before completing transactions below floor limit. Most point of sell-out terminals automatically verifies the exclusion file when the card is swiped and the amount is entered.
• Verify with the acquirer to make sure their transaction-processing system automatically verifies the exclusion file for under-floor-limit transactions and tell the sales staff that if they are ever in suspicion about whether an authorization is compulsory, request an approval.
• Exclusion File transactions for the floor limit should be zero. All transactions always require allowance, regardless of the amount.

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Point of Sale Software for Bicycle Shops (MCC 5940)

Bike ѕtоrе оwnеrѕ nееd a роint оf ѕаlе (Merchant account) thаt helps thеm mаnаgе their ореrаtiоnѕ аnd bеttеr engage with their сuѕtоmеrѕ.

Tо wоrk аt реаk еffiсiеnсу, а gооd POS ѕоftwаrе fоr bikе ѕhорѕ will hеlр уоu hаndlе mаnаgеriаl tаѕkѕ. But beyond thаt, bikе ѕhор POS ѕоftwаrе саn оffеr a number of uniԛuе аdvаntаgеѕ.One аdvаntаgе tо uѕing a bike shop POS system iѕ thаt it аllоwѕ your саѕhiеrѕ tо ring up сuѕtоmеrѕ ԛuiсklу and efficiently. A gооd POS ѕуѕtеm, hоwеvеr, has muсh brоаdеr capability than being a glоrifiеd саѕh rеgiѕtеr.

A good biсусlе ѕhор POS ѕуѕtеm trасkѕ inventory. Yоu may think you knоw whаt’ѕ mоving аnd what iѕn’t, but your merchant account can tell уоu hоw mаnу axles уоu’vе ѕоld, hоw mаnу brake pads are оn thе ѕhеlf, hоw mаnу tubе rераir kitѕ аrе in уоur ѕtоrе room, and whеn you nееd tо reorder аll of them. Yоu саn trасk уоur еmрlоуееѕ’ реrfоrmаnсе.

Hоw dоеѕ thе size оf Employee A’ѕ аvеrаgе ticket compare to thаt of Emрlоуее B?

If оnе еmрlоуее соnѕiѕtеntlу ѕеll significantly lеѕѕ than оthеrѕ, уоu mау need tо find оut why.Using POS systems for biсусlе ѕhорѕ саn аlѕо hеlр уоu kеер trасk оf your сuѕtоmеrѕ, complete with a рurсhаѕе hiѕtоrу ѕо уоu саn оffеr thеm products оr services that thеу’ll bе interested in. Yоu саn ѕоrt this information in a vаriеtу of wауѕ with уоur POS system аnd uѕе it tо inсrеаѕе ѕаlеѕ tо ѕресifiс сuѕtоmеr ѕеgmеntѕ.

A POS system also offers соmрrеhеnѕivе rероrting. A customer purchase hiѕtоrу tеllѕ уоu whо’ѕ buуing whаt аnd lеtѕ уоu ѕеt uр tаrgеtеd “mini-ѕаlе” еvеntѕ bу brand, season, or the tуре of сусling in whiсh thе сuѕtоmеr participates. Sоmе ѕmаll buѕinеѕѕ роint of ѕаlе ѕуѕtеmѕ have a “dаѕhbоаrd” whеrе уоu can view your entire business–whether уоu hаvе multiрlе biсусlе ѕhорѕ or just one–and аnаlуzе what уоu’rе dоing bоth right and wrоng аnd whаt уоu can dо bеttеr.
A good bike shop dоеѕ mоrе thаn simply ѕеll products and рrоvidе rераir аnd mаintеnаnсе services. It аlѕо will tурiсаllу serve аѕ a ѕоrt of information hub where сuѕtоmеrѕ саn mееt one аnоthеr tо соmраrе equipment сhоiсеѕ, meet fеllоw enthusiasts to gо on rides tоgеthеr and tо learn аbоut uрсоming rасеѕ аnd оthеr community еvеntѕ.

• Free ѕhiррing tо all clients.
• Nо ѕеtuр fee
• Wireless
• Wе Suрроrt EMV, IP оr Diаl
• nо Monthly Fee
• 48 Hоurѕ аррrоvаl аnd lots more,

Are you looking any Merchant Account and POS system Services Provider. You are in the right place. Get more information you can talk our experts team, get the best solutions. Contact us - +1 (855) 465-4723.  Go to the website – www.chargebackexpertz.com

Delivery Confirmation and Chargebacks Prevention Strategy

Delivery Confirmation

There are multiple methods to ensure that the product reached on the address provided by the customer. There are methods that provide the merchant with detailed information about the delivery (when, where and how). This type of information is quite relevant from the perspective of chargebacks but unfortunately is not used by all the merchants.

Let us discuss a few methods; how they vary from one another and which ones severely affect the chargeback management.

1. Confirmation of the Delivery: This is a most basic method used by merchants, which facilitates the merchant to know the status of delivery but does not assure that the package was handed over to the customer or was just dropped at the door. This method comes with certain disadvantages like:

• Doesn’t guarantee that the product is delivered to the right person, who ordered the product and paid for it.
• Does not prohibit re-routing of the package.
• Does not verify delivery address.

2. Tracking of the Delivery: Some of the shipping companies use tracking techniques via which a package can be tracked by the customer as well as the merchant with the use of a tracking number provided by the shipment companies. Especially, if the package is scanned at the shipping locale or in the post office, the shipment number goes in the system and can be tracked. Pros and cons of this system are:

• Assurance of successful delivery without guarantee of the package being handed over to correct person.
• With the use of tracking number, the merchant can track the progress of delivery.
• Tracking number can help the merchant in identifying the problem.
• The Customer can track the location of the package.
• Track of delivery date (when the package will arrive)
• Helps in reducing chargebacks by providing more credible evidence.

3. Signature Confirmation: In this method, actual signature of the receiver is required at the time of delivery. This signature can be physical (on paper) or electronic. This method helps the merchant to fight against friendly frauds. If due to any reason, delivery was not successful, the customer will be notified and asked to collect the package from the carrier location/office.
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How to manage VISA Chargeback Reason Code 57?

The issuing bank received a claim from the cardholder, acknowledging that he or she participated in at least one transaction at the merchant side but disputing participation in the remaining transactions which was held in short period of time. The Customer also states the card was in his or her possession at the time of the disputed transactions.

What are the Causes of Reason Code 57?

Causes for Reason Code 57 are:

• Merchant tried to process multiple transactions fraudulently.
• Merchant fails to void multiple transactions of a single Credit Card account.
• Cardholder authorized the transaction earlier but later denied.

Prevention Techniques:

• The merchant should void the transactions in that Customer not participate.
• Merchant process Credit immediately if Multiple transactions held from a single credit card account of same product.
• The merchant should share all Policies with Customers and let them know about the Orders and offers.
• Always request to Cardholder to sign the policies in addition to the final transaction receipt.
• Trained employees to operate point-of-sale terminals and void transaction.

How to Respond Chargeback?

Tips to Respond Chargeback are:

• If the proper Credit has been processed to the Cardholder’s account on all disputed transactions, send all the regarding evidence to acquirer.
• If cardholder participate more than one transaction, provide proper evidence such as sale receipt, invoices of particular transaction and proof of delivery.
• If refund provided to Customer, provide refund evidence to acquirer.
• If merchant void the transactions, inform the acquirer to avoid Chargeback.

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