Visa Chargeback Reason Code 72: No Authorization

The buyer’s bank received a transaction for which the authorization was not obtained. The reasons of such code could be- not obtaining an authorization for a transaction or, for card present or obtaining it after the date of transaction. The buyer’s bank may only put a chargeback for the amount exceeding the transaction date. This chargeback occurs when goods and services did not obtain authorization for the particular transaction exceeding the goods and service’s Floor Limit. This chargeback may be inverted, if the merchant provides sufficient information such as the transaction date, a valid authorization code or a proof that a credit was issued. On the other hand, this chargeback can be avoided by obtaining an authorization code and date for each transaction processed.

The merchant :

• The transaction amount does not exceed the amount in the limited Authorization response.
• The limited authorization index was present in the Authorization Request.
• The goods and services did not obtain an authorization on present card, or a transaction was made after the authorization code and transaction date.
• The merchant should request an authorization for the known amount along with the estimated tip. The vendor did not exclude the tip in the authorization amount.
• Transaction amount of authorization and Authorization code along with date, if other than the transaction amount and transaction date.
• Transaction Was Authorized: If authorization license was accessed , inform the bank of the transaction date and amount.
• Transaction Was Not Authorized: If authorization license was not accessed, accept the chargeback..
• Obtain an Authorization:Obtain an authorization before finishing the transaction. When the card is swiped and dollar amount is entered, an authorization request is sent. A certificate is then printed if the transaction is accepted; if it is not accepted, the merchant receives a failure message at point of sale.

Prevention

• Obtain an authorization confirmation before completing transactions. The authorization request is sent automatically when you swipe the card and enter the amount. An acknowledgment is printed if the transaction is approved and if it’s not, you will receive a Pick Up message, Call Center or decline on your terminal.
• Do not include the tip in your authorization application. Make sure that the authorization amount is equal to the check amount and the tip is rejecting. So if the bill before tip is for $70.00, an authorization should be requested for $70.00. Contact your point of sell out dealer and make sure that your point of sell out terminal has been register to authorize only for the check amount before the tip is added.

Chargeback Visa Reason Codes more detail here – VISA REASON CODES

Visa Chargeback Reason Code 62: Counterfeit Transaction

The bank received a written complaint from the customer claiming he did not authorize or participate in the transaction. In other words, the transaction was made with a forged credit card.

Buyer refused any participation or authorization in such transaction and claims his card is misused without his permission.

Most Common Causes

When the Merchant:

• Failed to compare the first four digits of the account number on the front of the card with the digits printed below or above the account number.
• Did not record the digits printed below or above the card on transaction receipt.
• Accepted a chip card, but processed the payment as a retreat transaction, via swipe, key-entry, or did not follow exercisable acceptance mechanics, or paper voucher.
• Received an authority approval without transmitting all expected data.

Evidence Required

• If the transaction was false , accept the chargebacks.
• If the card was swiped and transaction authorized at the point of sell out, provide your acquirer with a copy of the printed sales acknowledgment.
• Cardholder later denies authorization or participation in the Transaction.
• This chargeback may be reversed by providing an imprinted or swiped sales draft signed by the cardholder along with any other information connected to this transaction or proof that a credit came out.

Prevention

• Avoid fallback processing Choice (key-entered transactions, signature and provided card PIN)
• Check for other pointers on the card,Verify that the first four decorate numbers match the printed numbers on the visa card.
• If you key-enter a transaction because the magnetic strip cannot be read, be sure to get an imprint of the front of the card either on a manual sales receipt or sales receipt form, which should be undersigned by the customer.
• If you are suspected of a card or cardholder for any cause, inform your acquirer using the code for suspect or cheat.
• When a cardholder claims to have not authorized certain transactions. To prevent this type of fraud, the merchant should analysis all credit card securities before allowing the transaction to go through.

Common Examples

Linda went shopping with her friends on a long weekend holiday. The next day she checks her account to see how much she spent, but is left startled to see an unknown charge on her account. She contacts the merchant, but the merchant couldn’t help her remember the charge on which she thinks that her card has been forged and therefore files for a chargeback under the Reason Code 62: Counterfeit Transaction.

What are Issuing Banks and Credit Card Company?

Thе iѕѕuing bаnk iѕ thе finаnсiаl inѕtitutiоn thаt iѕѕuеѕ Credit card to соnѕumеrѕ on bеhаlf оf thе саrd networks (Viѕа, MаѕtеrCаrd). Thе iѕѕuing bаnk is аlѕо knоwn as thе Credit card company. For еxаmрlе, thе Iѕѕuing Bank of a Citi Viѕа credit card is Citibаnk, аnd Wеllѕ Fаrgо iѕ thе iѕѕuing bаnk оf its dеbit саrdѕ. Nоt all еxаmрlеѕ оf Iѕѕuing Bаnkѕ аrе аѕ оbviоuѕ bесаuѕе bаnkѕ оftеn partner with other organizations tо mаrkеt аltеrnаtivеlу branded credit cards. Airlinе rеwаrd сrеdit саrdѕ are some оf the most рорulаr еxаmрlеѕ in which the саrd is brаndеd bу аn аirlinе but iѕѕuеd аnd managed thrоugh a partner bank.

Indееd, banks issuing сrеdit cards are аlѕо knоwn аѕ mеmbеr bаnkѕ and they аrе in сhаrgе оf ѕеtting the credit limit available to thе card hоldеr. Furthеrmоrе, whеn it соmеѕ tо сrеdit саrdѕ, thiѕ tуре of bаnkѕ еxtеnd a linе of сrеdit tо the соnѕumеr by writing a letter of сrеdit whiсh рurроѕе iѕ ensuring thаt intеrеѕtѕ will bе раid оn аnу рurсhаѕе mаdе bу thе саrd uѕеr. Among the world’s most important credit саrd iѕѕuеrѕ аrе thе fоllоwing: American Exрrеѕѕ, Bаnk оf Amеriса/MBNA, Bаrсlауѕ, Capital Onе, Chase, Citi, Diѕсоvеr, HSBC, Llоуdѕ TSB/HBoS, and Wells Fаrgо. At рrеѕеnt, Viѕа аnd MаѕtеrCаrd lеаd thе сrеdit саrd mаrkеt with 70% mаrkеt ѕhаrе.

Liаbilitу
Uѕuаllу, thе iѕѕuing bаnk iѕ thе one thаt tаkеѕ the main rеѕроnѕibilitу before the асԛuiring bаnk fоr еnѕuring the рауmеnt оf debt bу thе саrdhоldеr. Hоwеvеr, in linе with thе card аѕѕосiаtiоn rules in thе ѕресifiс саѕе оf сrеdit cards both thе iѕѕuing bаnk аnd thе асԛuirеr share the liability fоr the dеbtоr’ѕ nоn-рауmеnt.

Diffеrеnсе Bеtwееn the Acquirer and Iѕѕuеr?
Thе асԛuiring bаnk (also mеrсhаnt bаnk оr асԛuirеr) iѕ thе financial inѕtitutiоn that mаintаinѕ the mеrсhаnt’ѕ bаnk ассоunt. The соntrасt with thе асԛuirеr enables merchants tо рrосеѕѕ сrеdit аnd debit саrd transactions. Thе асԛuiring bank раѕѕеѕ thе merchant’s trаnѕасtiоnѕ аlоng tо the аррliсаblе iѕѕuing banks tо rесеivе рауmеnt.

Thе iѕѕuing bаnk is thе finаnсiаl inѕtitutiоn that issues сrеdit саrdѕ to соnѕumеrѕ оn bеhаlf оf thе саrd nеtwоrkѕ (Viѕа, MаѕtеrCаrd). Thе iѕѕuеr acts аѕ the middle-man for thе соnѕumеr and thе саrd nеtwоrk by соntrасting with thе cardholders for thе terms оf thе repayment of trаnѕасtiоnѕ.
If you looking any kind of information about chargebacks and credit card processing. You’re in the right place. Get more information visit website -www.chargebackexpertz.com

Delivery Confirmation and Chargebacks Prevention Strategy

Delivery Confirmation

There are multiple methods to ensure that the product reached on the address provided by the customer. There are methods that provide the merchant with detailed information about the delivery (when, where and how). This type of information is quite relevant from the perspective of chargebacks but unfortunately is not used by all the merchants.

Let us discuss a few methods; how they vary from one another and which ones severely affect the chargeback management.

1. Confirmation of the Delivery: This is a most basic method used by merchants, which facilitates the merchant to know the status of delivery but does not assure that the package was handed over to the customer or was just dropped at the door. This method comes with certain disadvantages like:

• Doesn’t guarantee that the product is delivered to the right person, who ordered the product and paid for it.
• Does not prohibit re-routing of the package.
• Does not verify delivery address.

2. Tracking of the Delivery: Some of the shipping companies use tracking techniques via which a package can be tracked by the customer as well as the merchant with the use of a tracking number provided by the shipment companies. Especially, if the package is scanned at the shipping locale or in the post office, the shipment number goes in the system and can be tracked. Pros and cons of this system are:

• Assurance of successful delivery without guarantee of the package being handed over to correct person.
• With the use of tracking number, the merchant can track the progress of delivery.
• Tracking number can help the merchant in identifying the problem.
• The Customer can track the location of the package.
• Track of delivery date (when the package will arrive)
• Helps in reducing chargebacks by providing more credible evidence.

3. Signature Confirmation: In this method, actual signature of the receiver is required at the time of delivery. This signature can be physical (on paper) or electronic. This method helps the merchant to fight against friendly frauds. If due to any reason, delivery was not successful, the customer will be notified and asked to collect the package from the carrier location/office.
Get more information visit website – https://www.chargebackexpertz.com/

Credit Card Processing for Telemarketing of Travel Related Services

Real-Time Reporting and No Hidden Charges

Many credit card processors hide fees in statements and contracts. Merchant Stronghold has fair and transparent agreement for you. It tells you who we are and how we do business with our clients. You get easy to read statements that show how much you earned and more. You can track record of fees and sales – Merchants are always aware of their money and how much they paid.

No additional charges at all, owners will have access to merchant accounts 24/7. You will get a portal which will show all the transactions made within selected dates. You don’t have to wait for statements and money anymore, merchants can check batches, transactions and deposits, download data, view statements, run reports, and order new tools on the spot. Our payment processing solution also offers dispute solution via direct communication. You can do all these things on mobile or desktop.

Benefits of Using our Services

Attract new customers and keep current ones by using our world class payment processing services. Mobile payment, checks, online payments, and many more options are available to you. We have special offers for people who do Telemarketing of Travel related services and Vitamins. We will help you manage payments with the help of latest account software integrated in your website.

• Manage hardware modules and cryptographic keys across payment infrastructure
• Certified and proven security solution with more than one options to choose from
• Using our latest payment processing software, you can accelerate your business
• Take advantage of EMV and expertise support
• You can simply your business and reduce obligations
• We offer management infrastructure that is compatible with mobile and comes with the assurance

Quality Customer Support

Merchant Stronghold offers best customer service to merchants. Our customer services give you the opportunity to get support from professionals. Your call will be answered within seconds, unlike most companies which take time to answer. Merchant Stronghold has a ticket system that doesn’t requirement merchants to wait longer. An expert will handle your case immediately.

Most Common Causes And Prevention Of Visa Reason Code 30?

Description

The issuing bank received a claim from the cardholder that merchandise or services ordered were not received or that the order was cancelled due to the delay in the delivery of merchandise or services. The most common causes of this chargeback reason code are when services are not provided, merchandise is not shipped, transaction is billed prior to shipping the merchandise or when merchandise is not sent by the agreed upon delivery date.

Most Common Causes

• Did not send the goods/service by the agreed delivery date.
• Didn’t clearly mention the expected shipping date and arrival date for the order.
• Didn’t deliver the goods or provide the service as per in the agreement.
• Billed the cardholder before delivering the merchandise.
• Didn’t make goods available for pick-up upon agreement.

Merchant Responses:

If the merchandise was delivered by the agreed upon delivery date, provide details of delivery or evidence of delivery, such as a delivery receipt signed by the cardholder or delivery confirmation that the merchandise was delivered to the correct address.

If the merchandise has not been delivered yet, there is a set delivery date, provide a copy of the sales receipt, invoice, or other information showing the expected delivery date.

If the merchandise was delivered after the agreed upon delivery date, provide the shipment date or expected delivery date or proof of delivery and acceptance by the cardholder at the correct address.

If services were rendered, provide the date services were completed and evidence that the customer acknowledged receipt (signed sales receipt, invoice, etc.)

Prevention:

If delivery of goods or services are delayed, advise or notify the customer in writing and make available an expected shipping date. Provide the cardholder the option if he wants to continue with the order or cancels it.

For future delivery of Goods or services, clearly mention the expected shipping date and delivery date on the invoice or order receipt.

For services rendered, provide a signed order receipt or invoice showing receipt of services.

For delivered merchandise, no need to provide order receipts until the product has been shipped.

Communicating with the Cardholder:

Clear lines of communication for chargeback reason code between the merchant and the cardholder are a vital component to successful credit card processing. When cardholders do not recognize a charge or have difficulty reaching the merchant with questions, it opens the door to cardholder disputes and chargebacks. Written communications with the cardholder via email or print can be a powerful aid to keeping the lines of communication open and can provide the merchant with additional protection in the event of a chargeback or dispute.

Common Examples

Linda ordered a new dress online. It’s been over the time frame of the merchant’s shipping policy and she didn’t receive the dress yet. Now Linda has two options, either contact the merchant and request the information on her dress, OR contact her bank and start a dispute with Reason Code 30: Services Not provided or Merchandise Not Received.