Friday, April 27, 2018

Card Issuer complaints authorization code was not accomplished.
The Merchant completed a Magnetic-Strip read transaction on a Visa Electron Card or a Visa Card in a registered positive Authorization Code account range and did not obtain Authorization.


Most Common Causes
In Europe Region (Intraregional Transaction), a Card with a Service Code that indicated either the card was invalid for the transaction type or online authorization was required.
Authorization was not accessed on a card in a service code limit.

Evidence Required
  • Documentation to prove that the Service Code was valid for the Transaction or Authorization was obtained.
  • Documentation to show that the account was not in a registered positive Authorization account range. This does not apply to a Visa Electron Card Transaction.
Prevention:
If transaction date and the transaction amount is different than the authorization date and authorization amount –

Chargeback Rights and Limitations

1. Minimum Chargeback amount:
a. For T&E Transaction, the US $25 or equivalent.
b. For Canada Domestic T&E Transaction, CAD $25
c. For all other Canada Domestic Transactions, CAD $10

Chargeback Time Limit
75 calendar days from the Transaction Date.

Re-presentment Time Limit
45 calendar days from the Chargeback Date.

Common Examples:
Linda lives in Amsterdam and is visiting her grandmother in Rome. She buys a beautiful necklace for her on the way in Austria. After a few days, the merchant from whom Linda bought the necklace receives a chargeback from her bank under the Reason Code 78: Ineligible Transaction/ Service Code Violation. The merchant gets confused and offers to provide the documentation proving that Linda’s card was a valid card and that authorization was approved at the point of sale. Get more information visit website – www.chargebackexpertz.com

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